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717 - Taicho Daishi built, ran spa, Houshi, in town of Awazu Onsen in Ishikawa Prefecture; 1994- recognized by Guinness Book of World Records as oldest inn in world.

1812 - James Mivart opened hotel in house at 51 Brook Street, London; 1817 - acquired second house, to use as annex, at 57 Brook Street; 1838 - owned row of five consecutive houses, created one large hotel; 1854 - acquired by William and Marianne Claridge; named 'Claridge’s, late Mivart’s'; 1856 - name changed to Claridge’s; 1881 - acquired by consortium; 1894 - acquired by Richard D’Oyly Carte (builder of Savoy Hotel); November 1898 - newly rebuilt, reopened; 1996 - first major designer restoration since 1930s, in modern Art Deco style.

July 4, 1828 - Cornerstone laid for Tremont House, Boston, MA (Isaiah Rogers architect); first U.S. hotel to install bathrooms (indoor plumbing, running water); water raised by steam-powered pump to a storage tank on roof, fed by gravity to the taps.

October 16 , 1829 - First U.S. annunciator ("hanging bells") installed in the Tremont House, Boston, MA, invented by Seth Fuller; 140 bells in a space 57 feet long, 6 feet high and 1 foot deep; small hammer hit a gong, caused an audible warning sound, vibrated a card giving the room number.

1856 - Harvey Parker established the Parker House in Boston, MA; introduced European Plan, started practice of serving meals continuously, coined term "scrod" for  fresh white fish catch of the day; 1968 - acquired by Dunfey Hotels Corporation; 1983 - name changed to Omni Parker House; longest continually operating hotel in America.

Harvey Parker - Parker House  (

October 2, 1875 - Palace Hotel (San Francisco) opened; vision of William Ralston, founder of Bank of California, his partner, Senator William Sharon.

June 1, 1883 - Antlers Hotel opened in Colorado Springs, CO (on land donated by city founder Gen. William Jackson Palmer; named for his collection of elk, deer trophies on display); 2004 - become Hilton hotel.

December 19, 1885 - Elisha Spurr Babcock, Jr. (retired railroad executive from Evansville, IN), Hampton L. Story (of Story and Clark Piano Company of Chicago), Jacob Gruendike, president of First National Bank of San Diego, bought Coronado, "crown", and North Island property in San Diego, CA for $110,000; 1886 - created Coronado Beach Company; November 13, 1886 - held first Coronado land auction; raised nearly $2.2 million; March 19, 1887 - broke ground for hotel; February 19, 1888 - Hotel del Coronado opened, 399 bedrooms, theater and ballroom covered 111,000 square feet; July 1889 - John D. Spreckels (son of "Sugar King," Claus Spreckels) bought out Story's 1/3 interest in hotel for $511,050; 1903 - Spreckels assumed full ownership; April 1, 1948 - acquired by Robert A. Nordblom; April 3, 1948 - acquired by Barney Goodman; 1960 - acquired, rejuvenated by John Alessio ($2million dollars); October 1963 - acquired by M. Larry Lawrence (future ambassador to Switzerland under President Clinton); 1997 - acquired by Lowe Enterprises (completed $55 million restoration project in August 2001).

John D. Spreckels - Hotel del Coronado  (

1887 - Four Armenian brothers, Martin, Tigran, Aviet, Arshak Sarkies, opened Raffles Hotel in Singapore.

July 10, 1887 - Grand Hotel opened on Mackinac Island (owned, built by Mackinac Island Hotel Company, 1886 joint venture of Michigan Central Railroad, Grand Rapids and Indiana Railroad, Detroit and Cleveland Steamship Navigation Company); billed as a summer retreat for vacationers who arrive by lake steamer from Chicago, Erie, Montreal, Detroit, and by rail from across the continent; rates are $3 to $5 a night; 1890s - Grand Hotel's Front Porch - longest in the world, principal meeting place for all of Mackinac Island; 1933 - acquired by W. Stewart Woodfill (had been hired as desk clerk in 1919); 1979 - acquired by R.D. (Dan) Musser (had joined hotel staff in 1951.

January 1, 1888 - Boston architect Franklin W. Smith opened Casa Monica Hotel in St. Augustine, FL (had bought parcel of land from Henry Flagler in 1887); named for St. Monica, mother of revered St. Augustine (namesake of city); three guests registered; acquired by Henry Flagler few moths later; renamed Hotel Cordova; 1932 - closed; 1962 - acquired by St. John's County, used as county courthouse; 1997 - acquired by The Kessler Collection (Richard C. Kessler); December 10, 1999 - reopened as Casa Monica Hotel.

May 16, 1888 - Canadian Pacific Railway opened Hotel Vancouver, Vancouver, BC; five-story, brick structure that looked and functioned much like a farmhouse; 1916 - second Hotel Vancouver opened, turned into a government administration building during World War II; 1949 - torn down; May 1939 - third Hotel Vancouver opened in time for the Royal visit of King George VI and Queen Elizabeth at a final cost of $12 million.

1889 - Richard D'Oyly Carte opened Savoy Hotel in London; produced Savoy Operas of Gilbert and Sullivan, founded D'Oyly Carte Opera Company, built Savoy Theatre; hotel named to to memorialize history of the property (dated to 1246), former home of Savoy Palace (burned in 1381).

1889 - Jerome B. Wheeler, half owner of New York City's Macy's Department Store, donated prime parcel of land (Jacob's Corner), loaned Kansas innkeepers (Bixby, Phillips) $60,000 for construction of Hotel Jerome in Aspen, CO; took over project, built of red brick and sandstone at cost of $150,000; November 27, 1889 - opened on Thanksgiving eve; Colorado's first hotel with electricity, indoor plumbing; first hotel west of Mississippi River with an elevator; 1892 - acquired by Archie C. Fisk (Denver) for $125,000; 1910 - failed to pay taxes, Pitkin County became owner; 1911 - acquired by Mansor Elisha, local businessman, for back taxes; 1946 - Walter Paepcke, president of Container Corporation of America, leased hotel for next 25 years; March 1946 - renovated; 1968 - acquired by John Gilmore of Michigan for amount of back taxes following death of Walter Paepcke in 1966; 1985 - acquired by Jim McManus and group of major investors, restored; 1998 - named one of elite members of The Leading Hotels of the World; June 2005 - acquired by Christy Everest, Chairman and CEO of The Oklahoma Publishing Company, for 33.7 million (about $366,304 per room); 2007 - acquired by Elysian Worldwide, LLC and Lodging Capital Partners, LLC; managed by RockResorts International, LLC (wholly-owned subsidiary of Vail Resorts, Inc.).

July 1, 1891 - James Pourtales, Prussian count, opened The BROADMOOR Casino (had formed The BROADMOOR Land and Investment Company in 1890, purchased 2,400 acres for development); 1897 - acquired by Winfield Scott Stratton Estate; May 9, 1916 - 40-acre site of The BROADMOOR Casino and Hotel, adjoining 400 acres acquired by Spencer Penrose; June 29, 1918 - The BROADMOOR officially opened with four wings, striking pink stucco facade, 18-hole golf course; "grande dame of the Rockies".

Count James Pourtales - Broadmoor  (

March 4, 1893 - Waldorf Hotel opened in New York City at the corner of Fifth Avenue and 33rd Street; built by William Waldorf Astor, 13-stories, 450 rooms; 1897 - Astoria Hotel in New York City with frontage on Fifth Avenue, length along 34th Street; built by John Jacob Astor IV; 16-stories; November 1, 1897 - Waldorf-Astoria (Waldorf and Astoria hotels combined) opened; largest hotel in the world (1,300 rooms); 1929 -  demolished to make way for the construction of the Empire State Building.

December 16, 1903 - Jamshetji Nusserwanji Tata opened Taj Mahal Palace & Tower in Mumbai, India's first Luxury hotel; 1972 - first to open 24-hour coffee shop in India at Taj Mahal Palace & Tower, Mumbai; 2007 - Taj Hotels Resorts and Palaces comprised 57 hotels in 40 locations across India, 18 international hotels.

1903 - Frank Drisco built boutique hotel in Pacific Heights section of San Francisco; originally named El Drisco to give it international flavor.

1904 - Colonel John Jacob Astor IV built St. Regis Hotel (New York) in  Beaux Arts style.

1904 - Fourth Earl Grey acquired first "Trust House" in Hertfordshire, UK; hailed as rebirth of traditional English country inn; 1930s - 222 hotels (including Brown's, The Cavendish, Hyde Park Hotel, Grosvenor House); 1966 - acquired, merged with John Gardner Catering, one of Britain's largest catering companies; 1970 - merged with Forte's Holdings, formed Trust Houses Forte; 1971 - operated 181 hotels (10,300 rooms).

March 21, 1904 - The St. Francis Hotel opened in San Francisco; built by family of Charles Crocker for $2.5 million; 1938 - operated the world’s only silver coin cleaning operation as a favor to its guests to keep ladies’ white gloves from getting dirty.

May 17, 1906 - Turnberry Hotel (100 rooms), a new luxury golfing hotel built by the Glasgow and South-Western Railway Company, opens in conjunction with the Maidens and Dunure Light Railway, 19 miles long through the heart of Burns Country at Alloway, inland through the estate of Culzean and on to Turnberry.

April 18, 1907 - Grand banquet celebrated opening of The Fairmont Hotel (San Francisco). Tessie and Virginia Fair, daughters of James Graham Fair ('Bonanza Jim'), one of San Francisco's wealthiest citizens (struck it rich in Nevada Silver mining), were determined to construct grand monument to their father (passed away in 1894); 1902 - construction began on The Fairmont Hotel; 1906 - Fair sisters sold hotel to Herbert and Hartland Law; chose Julia Morgan as architect, first woman graduate of prestigious Ecole des Beaux Arts in Paris; May 1908 - reacquired by Tessie (Fair) Oelrichs; 1924 - D.M. Linnard bought controlling interest from Oelrichs family; 1929 - acquired by George Smith, mining engineer, who had just completed Mark Hopkins Hotel; 1941 - reacquired by D. M. Linnard; end of WW II - acquired by Benjamin Swig, decorated by Dorothy Draper; 1947 - grand reopening of Venatian Room; November 1961 - 23 story Tower opened; 1999 - Fairmont Hotels merged with Canadian Pacific Hotels, formed Fairmont Hotels & Resorts, largest operator of luxury hotels and resorts in North America.

James Graham Fair - Fairmont Hotel  (

October 1, 1907 - Plaza Hotel (New York) opened on a site formerly occupied by the Alfred Gwynne Vanderbilt mansion; 18-story, $12 million, 750-room hotel in the French Renaissance Beaux-Arts style was project of Bernhard Beinecke, hotelier Fred Sterry and Harry S. Black (49), President of Fuller Construction Company (Fuller's son-in-law) in 1900, taken over by United States Realty and Construction Company in October 1902, reorganized as United States Realty and Improvement Company in May 1904; Mr. and Mrs. Alfred Gwynne Vanderbilt were first guests to sign register; 2004 - acquired by El Ad Group (New York) for $675 million (about $650 per square foot).

Harry S. Black - site of Plaza Hotel  (

January 1, 1909 - Hotel Boulderado opened in Boulder, CO (council members had offered stock at $100/share to raise money to build it..."We have invested our money in the enterprise because it represents Boulder's greatest need. We shall be glad of returns, but shall be infinitely gladder if we secure a hotel of such beauty of proportions and architectural design that it will stand as a monument to her permanency and pride in her enterprises. Let it be the Hotel Beautiful"); named for "Boulder" and "Colorado" so that no guest would forget where he had stayed; all bedrooms fitted with light fixtures that ran on natural gas, electricity; telephones installed in most of 75 rooms; room rates from $1.00 to $2.50/day.

1911 - Colonial Hotel opened in Point Richmond, CA; served mostly workers from nearby Standard Oil refinery; 1930s - acquired by A. V. McAfee, former manager at Claremont Hotel (Berkeley, CA); . name changed to Hotel Mac; 1971 - fire damaged structure, closed; 1978 - Bill Burnett, Griff Brazil formed company to restore, reopen as hotel, fine dining restaurant. 

June 10, 1911 - Hotel Galvez opened in Galveston, TX (honored Bernardo de Galvez y Madrid, Viscount of Galveston and Count of Galvez, for whom city named) at cost of $1 million; October 3, 1940 - acquired by William Lewis Moody, Jr.; 1971 - acquired by Harvey O. McCarthey, Dr. Leon Bromberg; 1978 - acquired by Denton Cooley; 1989 - became Marriott franchise; April 1995 - acquired by George P. Mitchell (Galveston native, real estate developer); 1996 - Mitchell Historic Properties signed management agreement, gave operating control to Wyndham Hotels & Resorts under Hotel Galvez name.

May 1, 1912 - Beverly Hills Hotel opened.

1915 - Claremont Hotel opened, in time for Pan Pacific International Exposition in San Francisco; named for the Claremont district in East Bay area; built by Frank Havens and Frank "Borax" Smith of "Realty Syndicate" as destination for point for Smith's Key Route Line commuter trains; attracted property development for Realty Syndicate (1900 - owned 13,000 acres of adjacent land in Claremont, Rockridge areas; 1937 - Claude Gillum, with The Claremont since 1926, purchased property for $250,000; virtually rebuilt it from foundation up, completely refurbished interior; 1954 - acquired by Harold J. Schnitzer of Harsch Investment Corporation; $24 million in improvements between 1978-1981; January 1989 - added a $6 million amenity authentic European-style health, fitness and beauty spa; April 1998 - acquired by KSL Recreation Corporation, La Quinta, CA-based owner, operator of landmark resorts, golf courses around the country.

1919 - Conrad Hilton purchased his first hotel, "The Mobley" (opened in 1916 by Henry L. Mobley), in Cisco, TX with $5,000 of his own money, $15,000 from friends , $20,000 bank loan (sold it to his mother in 1924); 1925 - first hotel to carry Hilton name built in Dallas; 1946 - Hilton Hotels Corp. formed; went public; 1949 - acquired Waldorf-Astoria hotel in New York; 1959 - pioneered the "airport hotel" concept with San Francisco Airport Hilton; 1964 - spun off Hilton International as a separate corporation; 1970 - purchased two major properties in Las Vegas (renamed Las Vegas Hilton, Flamingo Hilton). first New York Stock Exchange-listed company to enter domestic gambling business; 1998 - spun off casino operations; 1999 - acquired Doubletree, Embassy Suites, Hampton Inn, Homewood Suites brands for $3.7 billion; 2006 - reacquired Hilton International, lodging operations of British-based Hilton Group, reunified Hilton Hotels brand; earned record $572 million on sales of $8.2 billion.

December 12, 1925 - The first motel,  ''Motel Inn'', opened in San Luis Obispo, CA.

May 20, 1927 - J. Willard Marriott moved to Washington DC with new bride; opened nine-stool A&W Root Beer stand, later called "The Hot Shoppe", with Hugh Colton; 1928 - Colton sold his half of business for $5,000,  Marriott became sole owner; 1929 - Hot Shoppes, Inc., officially incorporated; 1937 - airline catering business began; 1939 - landed first food-service management contract with U.S. Treasury; 1945 - landed first government feeding contract; 1955 - landed first institutional and school feeding contracts; 1957 - opened first hotel, 365-room Twin Bridges Motor Hotel in Arlington, VA; 1967 - name changed from Hot Shoppes, Inc., to Marriott Corporation; 1973 - obtained first hotel-management contracts; 1977 - sales top $1 billion; 1981 - 100th hotel opened in Hawaii; 1983 - first Courtyard hotel opened; 1987 - acquired Residence Inn Company, entered lower-moderate lodging segment with Fairfield Inn; 1989 - opened 500th hotel in Warsaw, Poland; 1993 - company split into Marriott International and Host Marriott Corporation; 1995 - acquired the Ritz-Carlton Hotel Company, LLC; 1998 - 1,500th hotel opened; sales reached $8 billion; 2000 - 2,000th Marriott property opened in Tampa, FL; 2002 - over 2,300 hotels, 156 Senior Living Services Communities, 200,000 associates, operations in 63 countries and territories with annual sales of $20 billion; opened 2,500th hotel worldwide in Phoenix, AZ; increased North American market share to 8%; 2004 - revenues totaled $10 billion, $594 million in net income; global system had 2,632 hotels and timeshare units (484,690 rooms); 2005 - sold Ramada International hotels.

May 19, 1927 - Ritz-Carlton, Boston, opened, room rate of $15; Boston Mayor James Michael Curley had asked Edward N. Wyner, local Boston real estate developer, to build a world-class hotel; agreed, changed an apartment building in process into a hotel; received permission from The Ritz-Carlton Investing Company and the Paris Ritz for use of the name and set out to create luxury in the heart of Boston; 1983 - Gerald W. Blakely, chairman and major shareholder of Cabot, Cabot & Forbes (land developers), sold hotel and rights to The Ritz-Carlton name to William B. Johnson, who established The Ritz-Carlton Hotel Company.

July 16, 1927 - The Ahwahnee Hotel opened below Royal Arches rock formation in meadow area that had served in past as village for native Miwoks (conceived by Stephen Mather, National Park Service Director, in early 1920s; Gilbert Stanley Underwood was selected as the architect in July 1925; interior design directed by Dr. Phyllis Ackerman and Professor Arthur Upham Pope); most complex trucking endeavor of its day (over 5,000 tons of stone, 1,000 tons of steel, 30,000 feet of timber hauled over challenging mountain roads).

February 1929 - Charles Pierre, born Pierre Casalasco in Sicily, son of Jacques Pierre, owner of once internationally known Hôtel Anglais in Monte Carlo, former Corsican headwaiter at Sherry's, raised $15 million from investors that included Walter P. Chrysler, E. F. Hutton, Otto Kahn, Herbert Pratt, filed plans for 42-story Pierre hotel at the southeast corner of 61st Street and Fifth Avenue in Manhattan ((designed by architects Schulze and Weaver); October 1930 - 714-room hotel opened; 1938 - acquired by John Paul Getty for $2.5 million; sold some of property's original 714 guestrooms as cooperative apartments; 1973 - acquired by Trust House Forte; 1981 - acquired by Four Seasons Hotels and Resorts; 1992 - $70 million renovation; July 1, 2005 - acquired by Taj Hotels Resorts and Palaces.

October 1, 1931 - Original Waldorf-Astoria Hotel  opened in New York on Park Avenue at 51st St.; named after Astor family's hometown in Germany; 1949 - purchased by Hilton.

1933 - Ernest and George Henderson, Robert Moore (all of Beacon Participations investment company) acquired Continental Hotel in Cambridge, MA; 1937-  acquired Stonehaven Hotel in Springfield, MA; 1939 - purchased three hotels in Boston, one of which had electric sign ("Sheraton Hotel") too expensive to replace; expanded holdings to include properties from Maine to Florida; 1947 -first hotel chain to be listed on the New York Stock Exchange; 1949 - expanded internationally with purchase of two Canadian hotel chains; December 11, 1951 - Sheraton Corporation of America registered "Sheraton" trademark first used 1928 (hotel and restaurant services); 1960s - first Sheraton hotels in Latin America and Middle East and; 1965 - 100th Sheraton opened; 1985 - first international hotel chain to operate hotel in People's Republic of China; 1998 - acquired by Starwood® Hotels & Resorts Worldwide, Inc.

1934 - Rai Bahadur Mohan Singh Oberoi acquired first property, The Clarkes Hotel, from his mentor; mortgaged his wife’s jewelry, all his assets; 1938 -signed lease to take over operations of 500 hundred rooms Grand Hotel in Calcutta (on sale following cholera epidemic); 1943 - acquired controlling interest in Associated Hotels of India (owned Hotel Cecil and Corstophans in Shimla, Maidens and Imperial hotels in Delhi, hotel each in Lahore, Murree, Rawalpindi, Peshawar); first Indian to run country’s largest, finest hotel chain; 1959 - started flight catering operations in India; 1965 - opened Oberoi Inter Continental, in New Delhi (first modern, five-star hotel in country); India’s first luxury hotel; 1966 - established Oberoi School of Hotel Management; 1973 - opened 35-story Oberoi Sheraton in Bombay; first Indian to work in association with international chains to woo international travelers to India (foreign occupancy soared to average of 85%); 2010 - operated by P.R.S. "Biki" Oberoi (son), Chairman and Chief Executive Officer of EIH Limited (flagship company of The Oberoi Group); more than 12,000 employees worldwide, 28 hotels and three cruisers in five countries.

1935 - Charles Forte borrowed £2,000 borrowed from his father, opened Meadow Milk Bar, England's second milk bar (soda fountain), on Regent Street; 1938 - owned five milk bars; 1951 - won contract to supply Festival of Britain; 1955 - first contract for food service at Heathrow Airport (eventually provided 40 million meals/year to 150 airlines); 1958 - acquired Waldorf Hotel in central London; mid-1960s - acquired three of finest hotels in Paris (George V, Plaza Athenee, Hotel de la Tremoille); 1970 - Forte's Holdings had amassed total of 43 hotels with 12,500 beds, largest caterer in Britain, pretax profit of £5.6 million; merged with Trust Houses, formed Trust Houses Forte; 1973 - owned 95.5% share of TraveLodge; 1987 - joint venture with Pepsico to operate 310 Kentucky Fried Chicken restaurants in UK; 1996 - acquired for £3.8bn by Granada (TV, leisure group).

1938 - Curtis L. Carlson founded Gold Bond Stamp Company in Minneapolis, MN; 1953 - trading stamps introduced into Super Valu food stores, first large supermarket chain in nation to use trading stamps; 1962 - Carlson acquired first Radisson Hotel in downtown Minneapolis; 1968 - peak year for trading stamps issued nationally by all companies; 1973 - name changed  to Carlson Companies, Inc.; 1975 - acquired T.G.I. Friday's restaurants (opened 500th restaurant in U.S. in 2001); 1977 - $1 billion in annual revenues; 1996 - acquired Regent brand; 2008 - Regent Seven Seas Cruises operations acquired by Apollo Management L.P.; Carlson Leisure Group, portfolio of leisure travel-related businesses acquired by CLG's management team

1940 - Irving Saunders, successful real estate entrepreneur, purchased small hotel across from former Metropolitan Theater (now The Wang Center) in Boston, MA; 1948 - acquired Copley Square Hotel (one of first hotels in nation to lease space to restaurant operator - Café Budapest, Boston institution); 1962 - Saunders Hotel Group ("SHG") officially incorporated as one of first independent management companies in United States; 1963 - acquired minor interest in Lenox Hotel (full control in 1996) 1965 - Broadway Hotel taken by eminent domain by City of Boston to make way for Elliot Norton Park in Boston's Theater District; 1976 - acquired abandoned Statler Hilton Hotel, reopened it as The Boston Park Plaza Hotel & Towers (first hotel ever to reopen in Boston after having once been shut); 1996 - Boston Park Plaza acquired by Starwood Hotels.

1946 - Joseph Warford Drown created Hotel Bel-Air after buying an 18.5 acre site in lower Stone Canyon in Alphonzo E. Bell's residential enclave Bel-Air Estates in 1945; owned hotel for 36 years; favorite rooms: Judy Garland (118), Marilyn Monroe (133, 135), Richard Nixon (138), Doris Day (150), Mario Lanza (155), David Niven (99), Tyrone Power (136), Bette Davis (140), Yul Brenner (264), Barbara Hutton (160, 161), Grace Kelly ((160), Jackie Gleeson (160), Margaret Thatcher (150).

1946 - M.K. Guertin, Long Beach, CA-based hotelier with 23 years of experience in lodging industry, founded Best Western as a cooperative membership association, an informal telephone referral system among network of about 40 independent hotel operators; 1948 - 162 properties; 1963 - largest chain in industry (699 member hotels, 35,201 rooms); 1964 - "Gold Crown" logo introduced; began global expansion when Canadian hotel owners joined system; 1976 - entered Mexico, Australia, New Zealand.

December 26, 1946 - Mobster Benjamin "Bugsy" Siegel opened The Pink Flamingo Hotel & Casino in Las Vegas, NV (named for his girlfriend, Virginia Hill, whose nickname was "The Flamingo" because of her red hair and long legs) to generate sales (hotel not yet completed); total cost of $6 million on 40-acre facility; casino lost $300,000 in first week of operation; had taken property already under construction by Billy Wilkerson, owner of Hollywood Reporter, supervised the building; January 1947 - Flamingo closed; March 1, 1947 - re-opened as The Fabulous Flamingo; April 1947 - Wilkerson forced out; May 1947 - resort profitable; June 20, 1947 - Siegel killed while reading newspaper at Hill's Beverly Hills mansion; 2007 - hotel now known today as The Flamingo Las Vegas; owned, operated by Harrah's Entertainment, 3,626 hotel rooms, 77,000-square-foot casino.

1952 - Homebuilder Charles Kemmons Wilson opened first Holiday Inn motel on Sumner Avenue in Memphis, TN; 1954 - he and Wallace E. Johnson incorporated; name (Holiday Inn) chosen by architect Eddie Bluestein as a joke, reference to Bing Crosby movie; 1960 - went international; 1968 - 1000th Holiday Inn opened in San Antonio, TX; August 24, 1989 - acquired by British brewery Bass.

1953 - Moana Hotel Manager Lyle Guslander borrowed $25,000, leased Coco Palms property (24-room inn, 5 employees), part of an old copra plantation on island of Kauai, HI; asked Grace Buscher to run it; became renowned as one of first hotels in Hawaii that celebrated Hawaiian culture; 1965 - Buscher named Outstanding Hotel Manager of the Year from among an international selection; 1969 - Guslander's Island Holidays hotel chain acquired for $20 million by American Factors; married Buscher; 1979 - Buscher named "Man of the Year" at New York City’s International Hotel, Motel and Restaurant Show, first woman to win title; 1992 - Hurricane Iniki severely damaged Coco Palms Hotel; resort decayed as repairs, insurance issues proved too costly.

Lyle Guslander - Coco Palms  (

September 27, 1957 - Jay A. Pritzker opened Hyatt Corporation's first hotel at Los Angeles International Airport (acquired Hyatt House, owned by local entrepreneur, Hyatt R. von Dehn. for $2.2 milion); 1967 - opened world's first atrium hotel, Hyatt Regency Atlanta; became known worldwide; 1969 - 13 Hyatt® hotels in United States, opened first international hotel, Hyatt Regency Hong Kong; 1980 - Grand Hyatt® and Park Hyatt® brands introduced; 1998 - 182 hotels, 34 more under construction ; 2006 - 215 Hyatt branded hotels and resorts (over 90,000 rooms) in 43 countries around the world; 49 Hyatt hotels and resorts under development, including 15 new hotels in China.

1958 - Five Dunfey brothers founded Dunfey Hotels Corporation; began with Lamie’s Motor Inn (32 rooms) in Hampton, NH; Jack Dunfey as president; 1972 - acquired by Aetna Life & Casualty Co. (18 hotel, motor inn properties), operated by Dunfeys; 1964 - acquired several existing hotels, motor inns owned by Sheraton; became largest hotel franchise holder in world (14 inns); 1968 - acquired financially ailing Parker House in Boston; 1968 - started "Wayfarers Club" (model for frequent traveler programs); 1976 - acquired by Aer Lingus, Irish national airline; 1983 - acquired Omni International Hotels (three hotels in Atlanta, Norfolk, Miami); company reorganized into Dunfey Hotels (14 hotels, motor inns operated under independent or franchise names, or under Dunfey name - divested by 1992), Omni International Hotels (9 hotels); 1987- acquired by World International Holdings, Ltd. and The Wharf (Holdings) Limited for $135 million; first major hotel chain to shift focus of its frequent traveler program from awards program to guest recognition program; 1991 - World International's share acquired by Wharf Holdings Limited; February 1996 - Omni Hotels/North America acquired by TRT Holdings, Inc. (Corpus Christi, TX) - nine upscale hotels, management contracts, franchise agreements on 26 others, rights to Omni Hotels brand name worldwide, excluding Asia; 1998 - acquired new Omni Hotels in San Francisco, Denver, Detroit, Charlotte, New Haven, Connecticut, Puerto Aventuras, Mexico; 2008 - privately owned, mid-size company, operates 39 luxury hotels.

Jack Dunfey (left) - Omni Hotels (

1960 - Isadore Sharp, builder in family construction business, founded Four Seasons Hotels, Inc.; 1961 - opened 125-room Four Seasons Motor Hotel (cost less than $1 million), modest motor hotel on edge of red light district in downtown Toronto, ON (room went for $9 a night); location of hotel with informality of motel; all rooms faced inner courtyard; opened second property, Inn on the Park, in Toronto; 1972 - opened Four Seasons Sheraton (fourth hotel) with ITT to build convention hotel in Toronto (had 49% interest); focused on medium sized hotels of exceptional quality, with exceptional service levels; specialized in personalized service, round-the-clock, for global business traveler; first to provide European-style concierge services, 24-hour room service, shampoo in shower, bathrobes, cleaning and pressing, two-line phone in every guest room, big, well-lighted desk, 24-hour secretarial services; redefined luxury as service; 1992 - 43 hotels in 17 countries; first big hotel company to manage, rather than own, hotel facilities that bore its name; April 2007 - acquired by Cascade Investment (Microsoft Chairman Bill Gates), Kingdom Hotels International (Prince Al-Waleed bin Talal of Saudi Arabia) for $3.7 billion; 2008 - 74 hotels in 33 countries, 18,00 guest rooms, more than 35 properties under development.

Isadore Sharp - Four Seasons Hotels and Resorts  (

1962 - William Becker, Paul Green (Santa Barbara building contractors who specialized in low-cost housing projects) opened First Motel 6 in Santa Barbara, CA ($6/night for spare, clean room); 54 rooms with no closets (hanging bars, shelves), shower stalls with rounded corners to reduce cleaning time, sheets which required no ironing, coin-operated TV sets ($.25 for 6 hours); 53% occupancy rate in first year; 1968 - 180-motel chain acquired by City Investing for $14 million; 1985 - acquired by investor group led by Kohlberg, Kravis, Roberts & Company for $881 million (59% occupancy rate); fall 1986 - initiated advertising campaign with National Public Radio announcer Tom Bodett ("We'll leave the light on for you"); 1990 - acquired by Accor S.A. for $1.3 billion; 1996 - introduced franchising; 2011 - more than 1,100 locations with more than 105,000 rooms in United States, Canada; largest owned, operated hotel chain in North America.

1967 - Paul Dubrule and Gérard Pélisson opened first Novotel in Lille Lesquin; 1980 - acquired Sofitel, jewel of 4-star french hotels; 1983 - created Accor S.A. (440 hotels, 1,500 public or institutional restaurants, 35,000 employees, presence in 45 countries); 1990 - acquired Motel 6 chain; 2005 - opened 4,000th hotel (Novotel Madrid Sanchinarro in Spain); 2011 - largest hotel operator in world (nearly 4,100 hotels in 90 countries, nearly 145,000 employees, more than 500,000 rooms).

1968 - Six independent hoteliers founded Preferred Hotels & Resorts as referral service for top guests; 2007 - for-profit stock corporation representing more than 120 hotels worldwide.

1975 - Tom Wolfe began first hotel concierge desk in United States at Fairmont Hotel (San Francisco); founded American chapter of Les Clefs d'Or, professional association of concierges.

1977 - Hotels in New York began using electronic locks on room doors (led by Algonquin) - plastic, with magnetic strip swiped through card reader on door; left electronic trail, stamped with times that door opened, closed or was left ajar. 

2005 - Smith Travel Research (Hendersonville, TN), lodging industry's leading information, data provider found 2005 most profitable year ever for the domestic hotel industry; $122.7 billion in industry revenue, $22.6 billion in profit (slightly higher than the previous record in 2000).

2006 - Record $35 billion in hotel mergers and acquisitions (source: Jones Lang LaSalle Hotels).

July 3, 2007 - Hilton Hotels, world's fourth-largest hotelier (Doubletree, Embassy Suites, Hampton Inn, Waldorf-Astoria properties - 480,000 rooms in 2,800 hotels in 76 countries), agreed to be acquired by Blackstone Group for $26 billion; deal means Blackstone will own, manage or franchise rights to 3,700 hotels representing about 600,000 rooms.

(Ambassador East), Rick Kogan (1983). Sabers & Suites: The Story of Chicago's Ambassador East. (Chicago, IL: R. R. Donnelley & Sons, 100 p.). Ambassador East; Hotel Chiago (IL).

(Banyan Tree Hotels & Resorts), Andrew Milligan (2005). Resorting to Romance: How the Banyan Tree Made a Brand Fit for Paradise. (London, UK: Cyan Communications, 192 p.). Director of Interbrand. Banyan Tree Hotels & Resorts; resorts--management; experience marketing. 1994 - owners had no experience in hotel management, risked everything to develop first property from poisoned land of disused tin mine in Thai jungle; one of world's most luxurious, successful, socially responsible boutique resort chains.

(Belvedere), Kristin Helberg (1986). The Belvedere and the Man Who Saved It (Baltimore, MD: Pumpkin Publications, 111 p.). Frenkil, Victor, 1908- ; Hotel Belvedere (Baltimore, Md.); Hotelkeepers--United States--Biography.

(Best Western), William H. Skip Boyer (1996). Simply the Best: A Celebration of the First 50 Years in the Life and Times of Best Western International. (Phoenix, AZ: Heritage Publishers, Inc., 96 p.). Director, Corporate Communications. Best Western International; Hotels.

(Big Sur Inn), Anita Alan (2006). Big Sur Inn: The Deetjen Legacy. (Salt Lake City, UT: Gibbs Smith, 160 p.). Deetjen, Helmuth, d. 1972; Big Sur Inn--History; Vernacular architecture--California--Big Sur. 1930's -  Helmuth Deetjen hid from authorities in his native Norway, discovered secluded, brilliant beauty of Big Sur; bought several acres of land in Castro Canyon.

(Brown Palace Hotel), Debra Faulkner (2010). Ladies of the Brown (CO): A Women's History of Denver's Most Elegant Hotel. (Charleston, SC History Press, 160 p.). Teaches U.S. and Colorado history Courses (Metropolitan State College). Brown Palace Hotel --History --Anecdotes; Brown Palace Hotel --Biography --Anecdotes; Women --Colorado --Denver --Biography --Anecdotes; Women --Colorado --Denver --Social life and customs --Anecdotes; Denver (Colo.) --Biography --Anecdotes; Denver (Colo.) --Social life and customs --Anecdotes; Denver (Colo.) --History --Anecdotes. 1892 - Brown Palace Hotel opened in Denver, CO; foremost destination for high-powered business travelers, celebrities, royalty, politicians; some of hotel's most fascinating, famous female visitors, residents, employees (Denver's "Unsinkable" Molly Brown, Romania's Queen Marie, Zsa Zsa Gabor, Mamie Eisenhower, many, many more); true tales of romance, scandal, humor heartbreak; glimpse into lives of generations of women from all walks of life.

(Boulder Dam Hotel), Dennis McBride (1993). Midnight on Arizona Street: The Secret Life of the Boulder Dam Hotel. (Boulder, CO: Boulder City/Hoover Dam Museum, 149 p.). Boulder Dam Hotel (Boulder City, Nev.); Hotels--Nevada--Boulder City--History.

(Briarcliff Lodge), Rob Yasinsac (2004). Briarcliff Lodge. (Charleston, SC: Arcadia, 128 p.). Historic Hudson Valley, serves as a trustee on the boards of the Westchester County and Irvington Historical Societies. Briarcliff Lodge (Briarcliff Manor, N.Y.)--Pictorial works; King’s College (Briarcliff Manor, N.Y.)--Pictorial works; Resorts--New York (State)--Briarcliff Manor--History--Pictorial works; Briarcliff Manor (N.Y.)--History--Pictorial works. 

(Broadmoor), Elena Bertozzi-Villa (1993). Broadmoor Memories: The History of the Broadmoor. (Missoula, MT: published for the Broadmoor by Pictorial Histories Pub. Co., 193 p.). Broadmoor (Hotel : Colorado Springs, Colo.); Hotels--Colorado--Colorado Springs--History; Colorado Springs (Colorado)--Social life and customs.

(Broadmoor), Robert C. Olson (2008). Speck: The Life and Times of Spencer Penrose. (Lake City, CO: Western Reflections Pub. Co., 209 p.). Penrose, Spencer, b. 1865; Broadmoor (Hotel : Colorado Springs, Colo.) --History; Businessmen --Colorado --Biography; Industrialists --Colorado --Biography; Real estate developers --Colorado --Biography; Philanthropists --Colorado --Biography; Civic leaders --Colorado --Biography; Mines and mineral resources --Colorado --History; Colorado Springs (Colo.) --Biography; Colorado --History --1876-1950. Colorado Springs mining magnate, hotelier; made first fortune in C.O.D. mine; invested in speculative technology for extracting copper from low-grade ore at Bingham Canyon, UT (beginning of Utah Copper Co., later Kennecott, source of Penrose millions); 1918 - built Broadmoor.

(Carlson Companies), Willmon L. White (1988). The Ultra Entrepreneur: Curt Carlson. (Phoenix, AZ: Gullers Pictorial, 139 p.). Carlson, Curtis L.; Carlson Companies; Businesspeople--United States--Biography; Entrepreneurship--United States.

Curt L. Carlson (

(Carlson Companies), Curtis L. Carlson (1994). Good as Gold: The Story of the Carlson Companies. (Minneapolis, MN: Carlson Companies, Inc., 238 p.). Founder of Carlson Companies. Carlson, Curtis L.; Carlson Companies--History; Businesspeople--United States--Biography; Entrepreneurship--United States; Trading-stamps--History.

(Carlson Companies), Marilyn Carlson Nelson (2008). How We Lead Matters: Reflections on a Life of Leadership. (New York, NY: McGraw-Hill, 144 p.). Chairman and CEO of Carlson Cos. Nelson, Marilyn Carlson; Carlson Companies; Businesspeople--United States. What it's like to be a woman in today's business world; leadership precepts behind her business, managerial, corporate success; combination of professional, personal experiences.

(Carlton Hotel), Eric Rosenthal (1972). Meet Me at the Carlton; The Story of Johannesburg's Old Carlton Hotel. (Cape Town, S. Africa: H. B. Timmins, 157 p.). Carlton Hotel, Johannesburg; Johannesburg (South Africa)--History.

(Carolina Inn), Kenneth Joel Zogry (1999). The University's Living Room: A History of the Carolina Inn. (Chapel Hill, NC: University of North Carolina at Chapel Hill, 149 p.). Executive Director, The Pope House Museum Foundation. Carolina Inn; Chapel Hill -- North Carolina -- History.

(Catskills), [compiled by] Myrna Katz Frommer and Harvey Frommer (1991). It Happened in the Catskills: An Oral History in the Words of Busboys, Bellhops, Guests, Proprietors, Comedians, Agents, and Others Who Lived It (San Diego, CA: Harcourt Brace Jovanovich, 245 p.). Resorts--New York (State)--Catskill Mountains--History--20th century; Catskill Mountains (N.Y.)--Social life and customs.

(Chateau Montebello), Jacques Lamarche (2001). La Grande Saga du Chateau Montebello. (Notre-Dame-de-la-Paix, QU: Editions de la Petite-Nation, 183 p.). Chateau Montebello (Hotel)--History; Montebello Region (Quebec)--History.

(Claridge's Hotel), Jeffrey Robinson (1997). The Hotel: Backstairs at the World's Most Exclusive Hotel. (New York, NY: Arcade Publishing, 300 p.). Claridge's Hotel (London, England)--History; Hotels--England--London--History.

(Cloister Hotel), Harold H. Martin (1978). This Happy Isle: The Story of Sea Island and the Cloister. (Sea Island, GA: Sea Island Co., 236 p.). Cloister Hotel.

(Club Mediterranee), Victor Franco avec la collaboration de Jean-Albert Foex (1970). La Grande Aventure du Club Mediterranee. (Paris, FR: R. Laffont, 336 p.). Blitz, Gérard, 1912- ; Club Mediterranee. Blitz - founder of Club Med.

Gilbert Trigano, Gerard Blitz - founders Club Med  (

(Club Mediterranee), Ali Imane avec Vonny Prat (1985). Ali, du Club Méditerranée: Récit. (Paris, FR: Editions Ramsay, 311 p.). Imane, Ali, 1947- ; Club Mediterranee; Hotelkeepers--Biography.

(Club Mediterranee), Alain Faujas; avec une postface de Gilbert Trigano (1994). Trigano: l'Aventure du Club Med. (Paris, FR: Flammarion, 261 p.). Club Mediterranee--History.

(Club Méditerranée), Gilbert et Serge Trigano (1998). La Saga du Club. (Paris, FR: Grasset, 348 p.). Club Méditerranée--History; Tourism - Sociology.

(Coco Palms Hotel), David P. Penhallow (2007). The Story of the Coco Palms Hotel: The Grace Buscher Guslander Years 1953-1985. ( Li-hu‘e, Kaua‘i, HI: Rice Street Press, 370 p.). Coco Palms Hotel; Guslander, Grace Buscher; resorts--management--Hawaii.

(Commodore Hotel), John Dismukes Green (1925). The Back of the House. With preface by George W. Sweeney. (New York, NY: Gehring Pub. Co., 336 p.). Commodore Hotel, New York; Hotels--Management; Hotels--Accounting.

(Concorde Club), Cole Mathieson, Norman Giller (2008). The Concorde Club: The First 50 Years. (NMG Enterprises, 256 p.). Founder, Concorde Club. Concorde Club and Hotel; Jazz--history--Great Britain; Entertainment--history--Great Britain. Rise of South’s premier Jazz, entertainment club in Eastleigh, Hampshire (set in old school house).

(Davenport Hotel), Tony Bamonte, Suzanne Schaeffer Bamonte (2001). Spokane’s Legendary Davenport Hotel. (Spokane, WA: Tornado Creek Publications, 288 p.). Davenport, L. M. (Louis M.), b. 1869; Davenport family; Davenport Hotel (Spokane, Wash.) --History; Historic buildings --Washington (State) --Spokane; Hotels --Washington (State) --Spokane --History; Spokane (Wash.) --Buildings, structures, etc. --History; Spokane (Wash.) --History.

(Days Inns), Cecil Burke Day, Jr.; with John McCollister (1990). Day by Day: The Story of Cecil B. Day and His Simple Formula for Success. (Middle Village, NY: J. David Publishers, 208 p.). Day, Cecil, 1934-1978; Success in business--United States; Businesspeople--United States.

(Four Seasons), Isadore Sharp (2009). Four Seasons: The Story of a Business Philosophy. (Toronto, ON: Penguin Canada, 320 p.). Founder of Four Seasons Hotels and Resorts. Sharp, Isadore; Four Seasons Hotels and Resorts --History; Hotels --Canada. Created world’s most admired, successful hotel brand by building culture of true respect, caring, nurturing  in more than thirty countries around world; no background in hotel business; 1961 - built first Four Seasons hotel with four-pillar business model: quality, service, culture, brand; commitment to developing, rewarding excellent employees; learned hotel business by trial, error.

(Friendship Inns), William Laas; illustrations by Susan Valla (1975). The World of Friendship (New York, NY: Popular Library, 171 p.). Williams, Joseph Richard, 1924- ; Friendship Inns; Hotelkeepers--United States--Biography.

(Grand Hotel), H. Morgan Haskell (2001). W. Stewart Woodfill: Master of Mackinac's Grand Hotel: A Biographical Memoir. (Hilton Head, SC: H. Morgan Haskell, 208 p.). Grand Hotel -- Mackinac Island.

(Heatherbed Lodge), Martie Sterling (1984). Days of Stein and Roses. (New York, NY: Dodd, Mead, 208 p.). Heatherbed Lodge (Aspen, Colo.); Hotels--Colorado--Aspen; Hotel management--Colorado--Aspen; Ski resorts--Colorado--Aspen.

(Hilton International), Thomas Ewing Dabney (1950). The Man Who Bought the Waldorf; The Life of Conrad N. Hilton. (New York, NY: Duell, Sloan and Pearce, 272 p.). Hilton, Conrad N.

Conrad Hilton






Conrad Hilton (

(Hilton International), Conrad Nicholson Hilton (1957). Be My Guest. (Englewood Cliffs, NJ: Prentice-Hall, 372 p.). Founder, Hilton International. Hospitality; Hotel Industry.

(Hilton International), Mildred Houghton Comfort (1964). Conrad N. Hilton, Hotelier; A Biography. (Minneapolis, MN: T. S. Denison, 240 p.). Hilton, Conrad Nicholson, 1887-.

(Hilton International), Annabel Jane Wharton (2001). Building the Cold War: Hilton International Hotels and Modern Architecture (Chicago, IL: University of Chicago, 249 p.). Hilton International (Firm)--History; Architecture, Postmodern--Middle East; Architecture, Postmodern--Europe; Hotels--Middle East--History; Hotels--Europe--History.

(Hilton International), Jerry Oppenheimer (2006). House of Hilton: From Conrad to Paris: A Drama of Wealth, Power, and Privilege. (New York, NY: Crown, 304 p.). Hilton, Conrad N. (Conrad Nicholson), 1887-1979; Hotelkeepers--United States--Biography. Family’s odyssey from poverty and obscurity to glory and glamour; an American saga.

(Holiday Inns), Wallace E. Johnson, with Eldon Roark (1973). Work Is My Play. (New York, NY: Hawthorn Books, 198 p.). Former President, Holiday Inns. Johnson, Wallace E., 1901- ; Hotelkeepers--United States--Biography. Joined Kemmons Wilson, founder of Holiday Inns, in 1953.

Wilson Kemmons Wilson - founder Holiday Inns  (

(Holiday Inns), William B. Walton with Mel Lorentzen (1987). Innkeeper (Wheaton, IL: Tyndale House Publishers, 244 p.). Walton, William B., 1920- ; Holiday Inns, Inc.; Businesspeople--United States--Biography.

(Holiday Inns), Kemmons Wilson with Robert Kerr (1996). Half Luck and Half Brains: The Kemmons Wilson, Holiday Inn Story (Nashville, TN: Hambleton-Hill Pub., 214 p.). Wilson, Kemmons, 1913- ; Holiday Inns, Inc.--History; Hotelkeepers--United States--Biography.

(Hotel Del Monte), Julie Cain (2005). Monterey’s Hotel Del Monte. (Charleston, SC: Arcadia, 128 p.). Operations Manager of Stanford University’s Engineering Library. Hotel Del Monte (Monterey, Calif.)--History; Hotels--California--Monterey--History; Monterey (Calif.)--History. California’s "Big Four" railroad tycoons built  most elegant seaside resort in world  on 126 landscaped acres in 1880; added 7,000-acre Del Monte Forest, 17-Mile Drive, burned to ground in 1887, 1924; became more luxurious with each incarnation.

(Hotel du Pont), Harry V Ayres (1981). Hotel du Pont Story: Wilmington, Delaware, 1911-1981. (Washington, DC: Serendipity Press, 209 p.). Former manager of the hotel for 10 years. Hotel du Pont; Wilmington, DE--History.

(Hotel Regis), Sergio H. Peralta Sandoval (1996). Hotel Regis: Historia de Una Epoca. (Mexicxo, D. F.: Editorial Diana, 175 p.). Hotel Regis (Mexico City, Mexico)--History; Hotels--Mexico--Mexico City; Novela mexicana Siglo XX; Literatura mexicana Novela Siglo XX.

(Hotel Roanoke), Donlan Piedmont (1994). Peanut Soup and Spoonbread: An Informal History of Hotel Roanoke. (Blacksburg, VA: Virginia Tech Real Estate Foundation, Inc., 126 p.). Hotel Roanoke--History; Roanoke (Va.)--History.

(Hotel Theresa), Sondra Kathryn Wilson (2004). Meet Me at the Theresa: The Story of Harlem's Most Famous Hotel. (New York, NY: Atria Books, 270 p.). Associate (W.E.B. Du Bois Institute, Harvard University). Hotel Theresa (New York, N.Y.)--History; Harlem (New York, N.Y.)--Buildings, structures, etc.; Harlem (New York, N.Y.)--Social life and customs--20th century; New York (N.Y.)--Buildings, structures, etc.; New York (N.Y.)--Social life and customs--20th century; African Americans--New York (State)--New York--Social life and customs--20th century. 

(Joie de Vivre Hospitality), Chip Conley (2001). The Rebel Rules: Daring To Be Yourself in Business. (New York, NY: Simon & Schuster, 287 p.). Founder, Owner of Joie de Vivre Hospitality. Success in business; Creative ability in business; Entrepreneurship. 

Chip Conley - Joie de Vivre  (

--- (2007). Peak: How Great Companies get Their "Mojo" from Maslow. (San Francisco, CA: Jossey-Bass, 288 p.). Founder, Owner of Joie de Vivre Hospitality. Psychology, Industrial; Self-actualization (Psychology); Employee motivation; Success in business. Maslow's Hierarchy of Needs became  organizing structure for understanding aspirations,  motivations in workplace, marketplace; peak experiences for employees, customers, investors fostered peak performance for company.

(Joie de Vivre Hospitality), Chip Conley, Eric Friedenwald-Fishman (2006). Marketing That Matters: 10 Practices To Profit Your Business and Change the World. (San Francisco, CA: Berrett-Koehler Publishers, 202 p.). Founder, Owner of Joie de Vivre Hospitality. Social marketing; Social responsibility of business. Marketing - key to advancing business ideals, bottom line; guide to marketing plan that embodies personal values; ten key principles that guide any business.

(M. Kempinski & Co.), Elfi¯ Pracht ; herausgegeben von der Historischen Kommission zu Berlin (1994). M. Kempinski & Co. (Berlin, Germany: Nicolai, 179 p.). M. Kempinski & Co.--History; Hospitality industry--Germany--History--19th century; Hospitality industry--Germany--History--20th century.

(La Fonda Hotel), Samuel B. Ballen (2001). Without Reservations: From Harlem to the End of the Santa Fe Trail. (Santa Fe, NM: Ocean Tree Books, 302 p.). Ballen, Samuel B., 1922- ; Jews--New Mexico--Santa Fe--Biography; Hotelkeepers--New Mexico--Santa Fe--Biography; Jewish businesspeople--United States--Biography; Santa Fe (N.M.)--Biography.

(Loews Hotels), Jonathan Tisch with Karl Weber (2004). The Power of We: Succeeding Through Partnerships. (Hoboken, NJ: Wiley, 272 p.). Chairman and CEO of Loews Hotels. Partnership; Management; Cooperativeness; Strategic alliances (Business). 

(Loews Hotels), Jonathan Tisch (2007). Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience to Win Lifelong Loyalty. (Hoboken, NJ: Wiley, 256 p.). CEO of Loews Hotels. Hospitality industry--Customer services; Hotel.; Customer relations. Creating intimate, positive, long-lasting connection with customer is what world’s great hoteliers do best = key to 21st century success for every kind of organization.

(Mapes Hotel), Patty Cafferata (2005). Mapes Hotel and Casino: The History of Reno’s Landmark Hotel. (Reno, NV: Eastern Slope Publishing, 77 p.). Mapes Hotel (Reno, Nev.)--History; Hotels--Nevada--Reno; Casinos--Nevada--Reno; Reno, Nev.--History.

(Mark Twain Hotel), Sunnie Wilson with John Cohassey (1998). Toast of the Town: The Life and Times of Sunnie Wilson. (Detroit, MI: Wayne State University Press, 200 p.). Wilson, Sunnie, 1908- ; Louis, Joe, 1914- ; Hotelkeepers--Michigan--Detroit--Biography; African American businesspeople--Michigan--Detroit; Detroit (Mich.)--History.

(Marriott), Robert O'Brien (1977). Marriott: The J. Willard Marriott Story. (Salt Lake City, UT: Deseret Book Co., 336 p.). Marriott, J. Willard (John Willard), 1900-1985; Hotels--United States--Biography; Food service--United States--Biography.

J. Willard Marriott ( alumni/fall2002/images/marriottbw.jpg)

(Marriott), J. Willard Marriott, Jr. and Kathi Ann Brown (1997). The Spirit to Serve : Marriott's Way. (New York, NY: HarperBusiness, 216 p.). Hospitality Industry, Marriott International Inc.

(Mauna Kea Beach Hotel), Adi W. Kohler (2003). Mr. Mauna Kea. (Indian Wells, CA: McKenna Pub., 176 p.). Former General Manager of the Mauna Kea Beach Hotel. Kohler, Adi W.; Hotel Industry; Mauna Kea Beach Hotel. 

(Mission Inn), Steve Lech and Kim Jarrell Johnson (2006). Riverside’s Mission Inn. (Charleston, SC: Arcadia Pub., 128 p.). Mission Inn; Hotels--California--Riverside--History; Riverside (Calif.)--History. Founded by entrepreneur Frank Miller, integral to city’s turn-of-the-20th-century tourism as wealthy Easterners flocked to Riverside, lured by Mediterranean climate, investment opportunities, vast navel orange groves. 

(Mohonk Mountain House), Robi Josephson (2002). Mohonk: Mountain House and Preserve. (Charleston, SC: Arcadia Pub., 128 p.). Mohonk Mountain House; Mohonk Preserve. Established in 1869 by Quaker twins Albert and Alfred Smiley; 251-room hotel set on acres of woodlands and gardens; last of grand Victorian hotels in the Shawangunk, Catskill Mountain region.

(Oberoi Group), Bachi J. Karkaria (1992). Dare to Dream: A Life of Rai Bahadur Mohan Singh Oberoi. (New York, NY: Viking, 259 p.). Oberoi, Mohan Singh, 1900- ; Hotelkeepers--India--Biography. Called the Conrad Hilton of India. 

(Olympic Hotel), Alan J. Stein and the HistoryLink staff (2005). The Olympic: The Story of Seattle’s Landmark Hotel Since 1924. (Seattle, WA: University of Washington Press, 63 p.). Olympic Hotel (Seattle, Wash.)--History.

(Outrigger), John W. McDermott (1990). Kelleys of the Outrigger. (Honolulu: Orafa Publishing Company, 243 p.). Kelley, Roy; Outrigger Enterprises; Hotel management--Hawaii.

(Palace Hotel), Oscar Lewis, Carroll D. Hall (1939). Bonanza Inn: America's First Luxury Hotel. (New York, NY: Knopf, 346 p.). Palace hotel, San Francisco; San Francisco--Social life and customs.

(Peabody Hotel), Scott Faragher, Katherine Harrington (2002) The Peabody Hotel. (Charleston, SC: Arcadia Pub., 128 p.). Peabody Hotel--History. Emerged from post-Civil War South in 1869 to become one of finest hotels in America; reputation for comfort, service, fine dining; 1925 - original hotel replaced by new 12-story, 615-room hotel; synonymous with elegance; social center of Memphis, mid-South important cities.

(Pick Hotels Corporation), Judith Barnard (1980). The Indestructible Crown: The Life of Albert Pick, Jr. (Chicago, IL: Nelson-Hall, 239 p.). Pick, Albert, 1895-1977; Hotelkeepers--United States--Biography.

(Pierre), Ira Berkow (1987). The Man Who Robbed the Pierre: The Story of Bobby Comfort. (New York, NY: Atheneum, 318 p.). Reporter (New York Times). Comfort, Robert Anthony, 1932- ; Brigands and robbers--New York (State)--Biography; Robbery--New York (State)--Case studies.

(Plaza Hotel), Eve Brown (1967). The Plaza; Its Life and Times. (New York, NY: Meredith Press, 244 p.). Plaza Hotel (New York, N.Y.). A

(Plaza Hotel), Sonny Kleinfield (1989). The Hotel: A Week in the Life of the Plaza. (New York, NY: Simon & Schuster, 334 p.). Westin Plaza Hotel (New York, N.Y.).

(Plaza Hotel), Curtis Gathje (2000). At the Plaza: An Illustrated History of the World's Most Famous Hotel. (New York, NY: St. Martin's Press, 180 p.). The Plaza's Official Historian Since 1994. Plaza Hotel (New York, N.Y.)--History. 

(Plaza Hotel), Ward Morehouse, III (2001). Inside the Plaza: An Intimate Portrait of the Ultimate Hotel. (New York, NY: Applause Books, 232 p.). Plaza Hotel (New York, N.Y.)--History.

(Pontins Ltd.), Peter Willsher (2003). Fred Pontin: The Man and His Business. (Cardiff, Wales: St. David's Press, 222 p.). Pontin, Fred; Tourist camps, hostels, etc.--Great Britain; Businessmen--Great Britain--Biography.

(Raffles), Raymond Flower (1984). Raffles, Story of Singapore. (Singapore: Eastern Universities Press, 373 p.). Raffles Hotel--History; Singapore--History.

Sir Stamford Raffles - founder of modern Singapore (

(Raffles), Gretchen Liu; photographs, Raghu Rai, Albert Lim K.S. (1992). Raffles Hotel. (Singapore: Landmark Books, 219 p.). Raffles Hotel--History.

(Ramada Corporation), Raymond Leo Starr (1987). Marion. (New York, NY: Vantage Press, 446 p.). Isbell, Marion W., 1905- ; Hotelkeepers--United States--Biography. Isbell - founder of Ramada Corporation.

(Ritz-Carlton), Marie Louise Ritz (1938). César Ritz, Host to the World. (Philadelphia, PA: J.B. Lippincott company, 360 p.). Ritz, César, 1850-1918; Hotels, taverns, etc.

Cesar and Marie-Louise Ritz (

(Ritz-Carlton), Joseph A. Michelli (2008). The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company. (New York, NY: McGraw-Hill, 284 p.). Ritz-Carlton Hotels (Firm) -- Management -- Case studies; Leadership; Total quality management; Corporate culture; Customer services; Success in business. Behind scenes of The Ritz-Carlton Hotel Company; key principles to provide customer experience unlike any other; innovative methods company uses to create peerless guest experiences; how it constantly hones, improves them.

(Ritz-London), George Criticos, as told to Richard Viner (1959). The Life Story of George of the Ritz. (London, UK: Heinemann, 238 p.). Criticos, George, b. 1884; Ritz Hotel (London, England)--History; Porters--England--London--Biography.

(Ritz-London), Marcus Binney; special photography by James Mortimer (1999). The Ritz Hotel, London. (London, UK: Thames & Hudson, 144 p.). Ritz Hotel (London, England)--History.

(Ritz-Carlton - Montreal), Adrian Waller (1989). No Ordinary Hotel: The Ritz-Carlton's First Seventy-Five Years. (Montreal, QU: Véhicule Press, 266 p.). Ritz-Carlton Hotel (Montréal, Québec)--History.

(Ritz-Paris), Samuel Marx (1978). Queen of the Ritz. (Indianapolis, IN: Bobbs-Merrill, 207 p.). Auzello, Blanche; Auzello, Claude; Ritz Hotel (Paris, France); Hotel management--France--Paris--Biography.

(Ritz-Paris), edited by Mark Boxer; introduction by Pierre Salinger (1991). The Paris Ritz. (New York, NY: Thames and Hudson, 175 p.). Ritz Hotel (Paris, France)--History.

(Ritz-Paris), Claude Roulet (1998). Ritz: Une Histoire Plus Belle que La Légende. (Paris, FR: Quai Voltaire, 188 p.). Ritz, César, 1850-1918; Ritz Hotel (Paris, France)--History; Hotels--History.

(Rockefeller Center), David Loth (1966). The City within a City; the Romance of Rockefeller Center. (New York, NY: Morrow, 214 p.). Rockefeller Center.

(Royal Hotel -Scarborough), Tom Laughton (1977). Pavilions by the Sea: The Memoirs of an Hotel-Keeper. (London, UK: Chatto and Windus, 216 p.). Hotel Owner (Brother of Charles Laughton). Laughton, Tom; Hotelkeepers--Biography.

(Sandals Resorts), Pamela Lerner Jaccarino; Foreword by Sir Richard Branson (2006). All That's Good: The Story of Butch Stewart, the Man Behind Sandals Resorts. (Boca Raton, FL: Sandow Media, 328 p.). Sandals Resorts; Stewart, Butch; Travel and Touris -- Caribbean. Gordon Arthur (Butch) Stewart. Spirit, drive behind one of most successful travel and tourism ventures worldwide.

(Sheraton), Ernest Henderson (1960). The World of "Mr. Sheraton". (New York, NY: D. McKay, 277 p.). Sheraton Corporation of America.

(Paul Smith's Hotel), Helen Escha Tyler (1988). Born Smart: The Story of Paul Smith. (Utica, NY: North Country Books, 182 p.). Smith, Paul, 1825-1912; Businesspeople--United States--Biography. Founded 1858, now site of Paul Smith College.

(Stafford's), Stafford and Janice Smith and Stafford’s Hospitality, Inc. (2011). Stafford’s Hospitality: Fifty Years of Historic Lodging and Waterfront Dining. (Virginia Beach, VA: Donning Co. Publishers, 128 p.). Smith, Stafford, 1938-; Smith, Janice, 1939-; Stafford’s Hospitality, Inc. --History; Historic hotels --Michigan --Petoskey --History; Restaurants --Michigan --Petoskey --History. 1961 - Stafford Smith acquired Bay View Inn (northern Michigan) from Roy Heath; grew to several high-profile lodging,dining properties around Emmet and Charlevoix counties, MI.

(Stakis plc), Jack Webster (1999). Stakis: The Reo Stakis Story. (Edinburgh, Scotland: B & W, 258 p.). Stakis, Reo; Hotelkeepers -- Great Britain -- Biography.

Sir Reo Stakis: Reo Stakis - Stakis plc  ( 1510000/images/_1513454_reostakis150.jpg)

(Statler), Rufus Jarman (1952). A Bed for the Night; the Story of the Wheeling Bellboy, E.M. Statler, and His Remarkable Hotels. (New York, NY: Harper, 309 p.). Statler, Ellsworth Milton; Hotels Statler Company, inc.

Ellsworth Milton Statler Ellsworth M. Statler (http://freepages.genealogy.

(Statler), Floyd Miller (1968). Statler, America's Extraordinary Hotelman. (New York, NY: Statler Foundation, 240 p.). Statler, Ellsworth Milton.

(Trusthouse Forte PLC), Charles Forte (1997). Forte: The Autobiography of Charles Forte. (London, UK: Pan Books, 242 p.). Forte, Charles, 1908-2007; Trust Houses Forte Ltd.; Trusthouse Forte PLC.; Hotelkeepers -- Great Britain -- Biography.

Charles Forte - Trusthouse Forte plc  (

(Vail Resorts), Peter W. Seibert with William Oscar Johnson; [foreword by Jean-Claude illy] (2000). Vail: Triumph of a Dream. (Boulder, CO: Mountain Sports Press in conjunction with Vail Resorts Management Co., 192 p.). Co-Founder, Vail Resorts. Ski resorts --Colorado --Vail --History; Vail (Colo.) --History; Vail (Colo.) --History --Pictorial works; Vail (Colo.) --Pictorial works.

(Waldorf-Astoria - since 1893), Edward Hungerford (1925). The Story of the Waldorf-Astoria. (New York, NY: G.P. Putnam's Sons, 283 p.). Boldt, George C., 1853-1916; Waldorf-Astoria Hotel (New York, N.Y.)

William Waldorf Astor (great grandson of Johann Jakob Astor) (

John Jacob Astor IV ( GON/5thAve_JJAstorIV.jpg)

(Waldorf-Astoria), Horace Herbert Smith (1929). Crooks of the Waldorf, Being the Story of Joe Smith, Master Detective (New York, NY: The Macaulay company, 318 p.). Waldorf-Astoria, New York. [from old catalog]; *Smith, Joe. [from old catalog]; Detectives. [from old catalog]; Crime and criminals--New York (City) [from old catalog]; Thieves.

(Waldorf-Astoria), Albin Pasteur Dearing (1986). The Elegant Inn: The Waldorf-Astoria Hotel, 1893-1929. (Seacaucus, NJ: L. Stuart, 250 p.). Waldorf-Astoria Hotel (New York, N.Y.); New York (N.Y.)--History--1898-1951; New York (N.Y.)--Social life and customs.

(Waldorf-Astoria), Ward Morehouse III (1991). The Waldorf-Astoria: America's Gilded Dream (New York, NY: M. Evans, 260 p.). Waldorf-Astoria Hotel (New York, N.Y.)--History.

(Waldorf-Astoria), Justin Kaplan (2006). When the Astors Owned New York: Blue Bloods and Grand Hotels in a Gilded Age. (New York, NY: Viking, 208 p.). Astor family; Waldorf-Astoria Hotel (New York, N.Y.)--History; Hotels--New York (State)--New York--History. Two feuding Astors built monumental grand hotels, chief among them the original Waldorf-Astoria on lower Fifth Avenue. 

(Wentworth-by-the-Sea), J. Dennis Robinson (2004). Wentworth-By-The-Sea :The Life and Times of a Grand Hotel. (Portsmouth, NH: Peter E. Randall Publisher, 2004., 256 p.). Wentworth-by-the-sea; Hotels -- New Hampshire -- history. Built in 1873 by Campbell family, dominant architectural feature in seacoast New Hampshire; early success, bankruptcy, resurgence under gilded age tycoon (Frank Jones), one month as social center of major international peace conference, decades as prominent family resort, convention center, then near total demolition, resurrection as major upscale hotel, spa.

(Willard Hotel), Garnett Laidlaw Eskew (1954). Willard's of Washington, the Epic of a Capital Caravansary (New York, NY: Coward-McCann, 240 p.). Willard Hotel (Washington, DC).

Bo Bennett (1999). Rods and Wings: A History of Sportfishing Lodges in Bristol Bay, Alaska. (Anchorage, AK: Publication Consultants, 384 p.). Former English teacher, Elementary School Principal Turned Bush Pilot. Lodges--fishing--history; Lodges--Alaska--history. Challenging formidable wilderness, opening new frontiers, fishing; first lodge developers came by plane; materials they needed came later by barge, by air, across ice; nothing was simple, nothing came easily.

Molly W. Berger (2011). Hotel Dreams: Luxury, Technology, and Urban Ambition in America, 1829–1929. (Baltimore, MD: Johns Hopkins University Press, 318 p.). Associate Dean of the College of Arts and Sciences, Instructor of History (Case Western Reserve University). Hotels --United States --History --19th century; Luxuries --United States --History --19th century. 1820s - commercial luxury hotels emerged in American cities as icons of style, opulece, technological sophistication; captured the public's imagination came to represent complex, often contentiousnrelationship among luxury, economic development, deals of democratic society (Boston's Tremont, in 1829, served as model for luxury hotel design; San Francisco's Palace, completed in 1875; Chicago's Stevens, built two years before great crash of 1929); evolved into "machine for living" - skyscraper heights, defined ideas about technological innovation, created unified system of production, consumption unique to modern world.

Susan R. Braden; foreword by Gary R. Mormino and Raymond Arsenault (2002). The Architecture of Leisure: The Florida Resort Hotels of Henry Flagler and Henry Plant. (Gainesville, FL: University Press of Florida, 394 p.). Assistant Professor of Art History (Auburn University). Flagler, Henry Morrison, 1830-1913; Plant, Henry Bradley, 1819-1899; Hotels -- Florida; Resort architecture -- Florida; Architecture -- Florida -- 19th century; Architecture -- Florida -- 20th century. Impact of conspicuous scale and opulence of hotels created by Plant and Flagler on Florida wilderness; how builders mixed recognizable style with physical and functional independence, capped with aura of blatant luxury on scale previously unknown; brought civilization to frontier, established legacy of tropical fantasy and escape.

Onofre Martorell Cunill (2006). The Growth Strategies of Hotel Chains: Best Business Practices by Leading Companies. (New York, NY: Haworth Hospitality Press, 213 p.). Professor of the Masters of Tourist Direction (Universitat de les Illes Balears). Hotel management. How and why the largest worldwide hotel chains achieved dominant international status.

Lynn M. Hudson (2003). The Making of "Mammy Pleasant": A Black Entrepreneur in Nineteenth-Century San Francisco. (Urbana, IL: University of Illinois Press, 193 p.). Pleasant, Mary Ellen, 1814-1904; African American women -- Biography; African Americans -- Biography; African American businesspeople -- California -- San Francisco -- Biography; Businesswomen -- California -- San Francisco -- Biography; San Francisco (Calif.) -- Biography; San Francisco (Calif.) -- History -- 19th century; African Americans -- California -- San Francisco -- History -- 19th century; San Francisco (Calif.) -- Race relations.  

Paul L. Ingram (1996). The Rise of Hotel Chains in the United States, 1896-1980. (New York, NY: Garland Pub., 159 p.). Hotel chains--United States--History--20th century; Hotel chains--United States--History--19th century.

Henry S. Mower (1912). Reminiscences of a Hotel Man of Forty Year's Service. (Boston, MA: Worcester Printing Company, 159 p.). Hotels--United States.

Andrew Sandoval-Strausz (2007). Hotel: An American History. (New Haven, CT: Yale University Press, 268 p.). Assistant Professor of History (University of New Mexico). Hotels--United States--History; Hotels--Social aspects--United States. History of hotel in America; why invented, how its architecture developed, many ways it influenced course of United States history (capitalism, mobile society).

Jon Sterngass (2001). First Resorts: Pursuing Pleasure at Saratoga Springs, Newport, and Coney Island. (Baltimore, MD: Johns Hopkins University Press, 374 p.). Visiting Assistant Professor (Union College). Tourism --Social aspects --United States --History --19th century; Resorts --East (U.S.) --History --19th century; United States --Social life and customs --19th century; United States --Social conditions --19th century; Saratoga Springs (N.Y.) --Social life and customs --19th century; Newport (R.I.) --Social life and customs --19th century; Coney Island (New York, N.Y.) --Social life and customs --19th century. Commodification of pleasure that occurred as capitalist values flourished, travel grew more accessible, leisure time became democratized; three of best-known northeastern American resorts across century of change: Saratoga Springs, Newport, Coney Island began as similar pleasure destinations; each featured "grand" hotels where visitors swarmed public spaces such as verandas, dining rooms, parlors; Saratoga remained much the same, Newport turned to private (and lavish) "cottages", Coney Island shifted to amusements for the masses; served as forerunners of 20th-century pleasure cities such as Aspen, Las Vegas, Orlando.

Philip Swain, Denise Madland, Mary K. Richards, and Jana Reeg Steidinger (1990). A Literature Guide to the Hospitality Industry. (Westport, CT: Greenwood Press, 112 p.). Hospitality industry--Bibliography; Hospitality industry--Information services; Information storage and retrieval systems--Hospitality industry.


Business History Links

Cornell University Nestle Library Hospitality Collection                        Http://Www.Nestlelib.Cornell.Edu/Hostline  

Historic Hotels of America                                      

National Trust Historic Hotels of America (HHA) is a program of the National Trust for Historic Preservation. HHA has identified more than 200 quality hotels that have faithfully maintained their historic architecture and ambience. To be selected for this program, a hotel must be at least 50 years old, listed in or eligible for the National Register of Historic Places or recognized locally as having historic significance.

The Palace Hotel                                                                         


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