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INDUSTRIES: Business History of Business Services
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March 7, 1826 - Jesse Delano, of New York, NY; received patent for "Fire Proof Wrought Iron Chests"; August 13, 1834 - reissued for a "Fire-Proof Safe".

February 23, 1839 - William F. Harnden organized nation's first express courier service, operated between Boston, New York City.

July 20, 1841 - Lewis Tappan established Mercantile Agency in New York City, network of correspondents to function as source of reliable, consistent, objective credit information; one of first organizations formed for sole purpose of providing business information to customers; 1849 - turned Agency over to Benjamin Douglass, former clerk; rival John M. Bradstreet Company founded in Cincinnati, OH; 1851 - Bradstreet organization popularized use of credit ratings; published first book of commercial ratings; 1859 - Douglass turned over Agency to his brother-in-law, Robert Graham Dun; renamed R.G. Dun Mercantile Agency; 1933 - Dun's CEO, Arthur Whiteside, engineered merger with The Bradstreet Companies, formed D&B.

June 1, 1843 - Daniel Fitzgerald, of New York, NY, received patent  for an "Improvement in Fire-Proof Safes and Chests" ("intended to resist the action of fire and for the safe keeping and preserving books, papers and other valuables from destruction by fire, which I call a "Salmander" Safe or Chest"); mythical animal having the power to endure fire without harm.

May 5, 1859 - Perry and Fidelia Brink started cartage business in Chicago; 1891 - delivers first valuables, 1900 - makes first bank shipment; 1927 - built first fully armored vehicle; 1956 - acquired by Pittston; May 5, 2003 - name changed to The Brink's Company.

1860 - Henry Varnum Poor (editor of The American Railroad Journal since 1849) published "History of Railroads and Canals of the United States", comprehensive account of financial, operating details of capital intensive American railroads and canals ((leading issuers of debt securities); formed H. V. and H. W. Poor Company with his son; 1868 - published "Manual of Railroads of the United States" (442 p., $5, updated annually); leader in establishing the financial information industry on the principle of "the investor's right to know"; 1906 - Luther Lee Blake formed Standard Statistics Bureau to provide central source of previously unavailable financing and operating information on U.S. industrial companies (beyond railroads); 1913 - acquired Babson Stock and Bond card System (financial reports on stocks, bonds) from Edward Shattuck and Roy W. Porter; 1914 - became Standard Statistics, Inc.; Roy W. Porter acquired control of Moody's Manual Co., began negotiations to acquire Poor's Railroad Manual Co. (successor to H. V. and H. W. Poor Company); 1919 - Porter merged Moody's Manual Co. with Poor's Railroad Manual Co., changed name to Poor's Publishing Co.; 1916 - Standard Statistics began to assign debt ratings to corporate bonds, with sovereign debt ratings following shortly thereafter; 1923 - produced its first weekly capitalization-weighted stock market index (233 U. S. companies); 1930 - Poor's Publishing Co. went bankrupt; Paul T. Babson (cousin of Porter), refinanced company, acquired control; 1941 - Standard Statistics merged with Poor's Publishing Company; formed Standard & Poor's Corporation; published "Bond Guide" (statistics, quality ratings on corporate bonds; 7,000 municipal bond ratings); 1996 - acquired by The McGraw-Hill Companies, Inc.

1861 - Hiram H. Martin Jr. established funeral parlor in room of father’s wagon shop at corner of Washington and East Beekman streets in Saratoga Springs, NY; 1921 - acquired by Arthur C. Kark; 1947 - Mahlon C. Tunison Jr., embalmer in Grave Registration Service during World War II, became partner; 1978 - renamed Tunison Funeral Home; 1994 - acquired by Dan Warren; oldest funeral home in Saratoga Springs.

1868 - David Bachrach (23), former assistant surgical photographer at St. John's College Hospital (MD) and former assistant photographer for Harper's Weekly during Civil War (age 18, photographed President Abraham Lincoln's delivering of Gettysburg Address), opened portrait studio in Baltimore, MD; 1904 - Louis Fabian Bachrach (son) left family business, opened studio in Worcester, MA; 1915 - became president of company; 1929 - acquired Walter Bachrach's [brother] interest, expanded to 48 Bachrach studios nationwide; 1955 - Bradford Bachrach (grandson) took over; oldest photographic studio still in operation; January 24, 1967 - Bachrach, Inc. registered "Bachrach" tradem ark first used in 1905 (portrait photographic services).

1878 - James M. Curtis (46) founded J.M. Curtis & Son in San Francisco, CA, oldest continually operating environmental analytical test, measurements laboratory in United States; served wine industry provided analyses for sugars, acidity, alcohol, solids in wines primarily for export to Europe; 1905 - Phillip W. Tompkins joined firm; president of Curtis and Tompkins Ltd. (1910 - 1953); 1926 - 45 people provided foods, feeds, mineral, petroleum, fats and oils analyses for California's agricultural, mining industries; satellite offices, labs served mining industry in Reno, NV, fishing products industry on Cannery Row in Monterey, CA; 1953 - acquired by employee group headed by Hugo deBusseries; 1976 - ownership changed; core business in Foods, Feeds, Agricultural, Fats, Oils analyses; 1991 - C&T offered agricultural, bacteriological, food, feed, petroleum, water, wastewater, bulk cargo inspection, consulting services from three labs with staff approaching 100; 1997 - exited food, bacteriology, petroleum, agricultural services sectors, concentrated on core competency in environmental testing and data management.

1880 - Roland M. Smythe established Smythe and Company to provide financial community, private individuals, with accurate information concerning obsolete securities and banknotes; developed into one of world's premier auction houses, specializing in Antique Stocks and Bonds, Banknotes, Coins, Autographs and Photographs.

1885 - Cyrus Lazelle Warner Eidlitz (son of noted architect, founder of American Institute of Architects) opened architectural office with commission, from Alexander Graham Bell, to design Metropolitan Telephone Building on Cortlandt Street (New York City), first telephone building in Manhattan; 1900 - formed partnership with Andrew C. McKenzie (structural engineer), established Eidlitz & McKenzie to pioneer new building design; 1905 -  designed The New York Times Building; 1910 - Eidlitz left firm, Stephen F. Voorhees, Paul Gmelin made partners, firm reorganized, renamed as McKenzie, Voorhees & Gmelin; 1926 - Ralph T. Walker made  partner, name changed to Voorhees, Gmelin and Walker; 1939 - received ten commissions for World's Fair; 1940 - Max H. Foley, Perry Coke Smith made partners, formed Voorhees, Walker, Foley & Smith; 1955 - Foley left, renamed Voorhees, Walker, Smith & Smith (Benjamin Lane Smith made partner earlier); 1959 - Charles Haines, principal contributor to  firm's design work for research facilities, made partner; name changed to Voorhees, Walker, Smith, Smith & Haines; 1964 - Robert Lundberg, Frank J. Waehler made partners, renamed Smith, Smith Lundberg & Waehler; 1968 - renamed HLW (Haines, Lundberg Waehler; Smiths retired). 

1886 - Arthur Dehon Little and Roger Griffin founded Arthur D. Little to improve processes and products; 1909 - incorporated as world's first company seeking to apply technology to industrial growth; 1911 - organized first R&D lab for GM; 1930 - advised Campbell Soup on how to environmentally utilise their waste from tomato soup manufacture; 1949 - pioneered application of operations research to industrial problems; 1960s - developed SABRE (first real-time, on-line, computerized reservation system) for American Airlines with IBM; 1968 - designed NASDAQ stock exchange system; tailored services linking strategy, innovation, technology from inception to implementation.

February 19, 1896 - Members of Detroit Chamber of Commerce and Detroit Manufacturers Club formed The Detroit Convention and Business Mens' League to attract convention business to Detroit; gathered list of more than 300 prospects by end of year; formal beginning of convention and visitors bureau industry; 2003 - 12.5 million people attended 12,223 conventions, spent $16 billion (source: Meetings and Conventions Magazine); 155,625 other scheduled meetings generated $13.7 billion in revenue; convention and visitors bureaus 'sell' average of 10,500 hotel rooms per night per year, fund 82% of operating expenses from collected taxes, average 14 employees, have average operating budget of $5.1 million (source: Destination Management Association International).

February 3, 1888 - Alexander Dey, of Glasgow, Scotland, received a British patent for a "Workman's Time Recorder";  September 24, 1889 - received U. S. patent; dial time recorder (clock first manufactured by Dey Company, then as Industrial Time Recorders [ITR] after 1907); employees required to point to their assigned number, press to record time of arrival and departure; numbers of employees, times recorded on sheet of paper wrapped around a drum.

1892 - Oakleigh Thorne founded Corporation Trust Company "to carry on a general agency business, especially the acting as agent of and trustee for corporations"; opened in Jersey City, NJ, with 44 employees; 1895 - first company to assist lawyers with details of incorporating, qualifying corporations in all states, territories; 1903 - tracked, reported on activities of various state, federal legislative bodies for United States Steel Corp.; December 1913 - established tax department following passage of Tariff Act of 1913 (instituted nation's first income tax); signed up 1,000 subscribers to first Income Tax Reporter (400-page loose-leaf binder that summarized Act, provided space for updates on tax laws as influenced by court, administrative rulings); 1927 - merged with Commerce Clearing House (founded 1920 by William Kixmiller as monitor of import, export business practices; switched loose leaf tax service), formed Commerce Clearing House, Inc. (Corporation Trust, Thorne family assumed controlling interest); 1960 - over 1,000 employees; 1961 - went public; 1993 - acquired Matthew Bender & Co. (Bender's Federal Tax Service, eight state tax services, related tax publications) from Times Mirror Company; 1996 - acquired for nearly $2 billion by Wolters Kluwer, Dutch company.

1898 - German Jewish immigrant went into business as "William Morris, Vaudeville Agent" in New York City; January 31, 1918 - incorporated; signed Al Jolson, Marx Brothers, Mae West, Charlie Chaplin; 1930 - William, Morris, Jr., Abe Lastfogel took over (Jimmy Cagney, Louis Armstrong, Will Rogers); December 1949 - acquired Berg-Allenberg Agency (Frank Capra, Clark Gable, Judy Garland, Sammy Davis, Jr., Milton Berle, Rita Hayworth); 1965 - Music Department formed (Rolling Stones, Byrds, Beach Boys, Sonny & Cher); 1989 - acquired Jim Halsey Company (The Oak Ridge Boys, Waylon Jennings, Tammy Wynette); 1992 - acquired Triad Artists, largest acquisition of talent agency in show business history; 1993 - created Corporate Advisory/New Media Department (evolved into William Morris Consulting; August 1999 - Jim Wiatt, Vice-Chairman of International Creative Management, joined William Morris as President, Co-Chief Executive Officer.

December 13, 1899 - Alfred Magilton (A. M.) Best incorporated Alfred M. Best Company, Inc. in State of New York, with single room office in financial district in New York City; 1900 - introduced Best's Insurance Reports® --Property/Casualty, designed to provide information on financial, operating performance of insurance companies; introduced Best's Insurance News and Supplements; 1904 - first boost: determined the losses of fire insurance companies involved in Baltimore Conflagration; 1905 - acquired Insurers Reporting Company; 1906 - introduced separate edition of Best's Insurance News and Supplements for Life/Health companies (later became Best's Review--Life/Health); began rating Property/Casualty companies, introduced Best's Key Rating Guide®--Property/Casualty; 1907 - published Special Report Upon San Francisco Losses and Settlement pamphlet with information on gross, net losses of 243 insurance companies involved in the San Francisco earthquake; 1928 - began rating life insurance companies; 1969 - acquired United Statistical Associates, Inc., publisher of insurance company investment portfolios; 1972 - name changed to A.M. Best Company; 1984 - established A.M. Best Electronic Retrieval Service (AMBERS), online information service; 1997 - issued first rating of Lloyd's in its 300-year history; 2006 - became Nationally Recognized Statistical Rating Organization registered under provisions of Securities Exchange Act of 1934; 2007 - issued first ratings for Banks, Hospitals, Health Care Systems; 2008 - Alfred M. Best inducted into Insurance Industry Hall of Fame; 2009 - more than 50 publications, services; more than 400 analysts, statisticians, editorial personnel dedicated to providing insurance industry with most complete, accurate, up-to-date financial, operating information; full-service credit rating organization dedicated to serving financial services industries, including banking, insurance sectors.


1900 - John Moody founded John Moody & Company; published Moody's Manual of Industrial and Miscellaneous Securities, provided data, information, statistics on stock and bonds issued by financial institutions, government agencies, on manufacturing, mining, utilities, food companies; 1907 - closed due to lack of capital; 1909 - reopened, published Moody's Analysis of Railroad Investments, opinions about relative investment quality of railroad securities (used letter rating symbols used by credit reporting firms since late 1800s); 1914 - incorporated as Moody's Investor Service, expanded ratings coverage to bonds issued by U.S. cities, other municipalities; 1962 - became part of The Dun & Bradstreet Corporation; 1970s - began to cover commercial paper market, bank deposits; started to charge issuers, investors for rating services; September 30, 2000 - D&B split into two separately publicly traded companies; ratings, related research and credit risk management business renamed Moody's Corporation.

1904 - Frank Couture started Couture's Fabric Care in Colorado Springs, CO; 1918 - acquired by Carl Peterson’s father; 2011 - third generation (Keith Peterson, grandson).

August 9, 1904 - Libanus McLouth Todd received a patent for a "Printing-Stamp" ("improved printing apparatus or stamp particularly adapted for marking or embossing upon checks, drafts, and similar instruments words or figures indicating a limiting amount beyond which such instrument is not good"); protectograph to protect against check forgers.

1906 - Sophus Falck founded Falck A/S in Denmark to prevent accidents, emergencies and illness, rescue people in distress,  help those who are ill, relieve after-effects of sickness and distress; 2006 - Europe’s leading rescue, assistance organization, with major tasks for the public and private sector and adapted to rules and conditions of individual countries.

Sophus Falck -  Falck A/S (

1907 - James E. ("Jim") Casey (19-year-old) borrowed $100 from friend to start American Messenger Company in Seattle, WA; 1919 - expanded to Oakland, CA, changed name to United Parcel Service: "United" served as a reminder that the company's operations in each city were part of same organization, "Parcel" identified the nature of the business, and "Service" indicated what was offered.

1910 - Architect Russell Hart established architectural firm in Nashville, TN; serve as field supervisor, resident architect during construction of Hermitage Hotel; F. Eugene Freeland, Martin Smith Roberts, engineering graduates of Vanderbilt University, start architectural practice; 1920 - merged; formed one of Tennessee's first architectural/engineering firms; 2010 - one of nation’s leading designers of healthcare, educational, municipal and correctional facilities, roadways, athletic fields, recreational facilities.

1912 - Corporation consisting of several private business franchises of local BBB organizations based in United States and Canada formed (Samuel Candler Dobbs, sales manager of Coca-Cola, later its president, had taken up cause of truth in advertising in 1906; had become president of the Associated Advertising Clubs of America [now American Advertising Federation] in 1909; had been involved in adoption of "Ten Commandments of Advertising" [one of first codes of advertising developed by groups of advertising firms, individual businesses] in 1911); 1921 - National Better Business Commission, Inc. of the Associated Advertising Clubs of the World formed; 1933 - National Association of Better Business Bureaus, Inc. formed; 1946 - merghed, formed Association of Better Business Bureaus, Inc.; 1970 - Council of Better Business Bureaus, Inc. (CBBB) established; BBB goal to foster fair, effective marketplace, so that buyers and sellers can trust each other.

1913 - John Knowles Fitch founded Fitch Publishing Company; published financial statistics for investment community; 1924 - introduced Fitch ratings system for analyzing financial securities; 1997 - merged with IBCA Limited, London-based company owned by Fimalac S.A.; 2000 - Fitch acquired Duff & Phelps Credit Rating Company, rating business of Thomson BankWatch.

1914 - Edwin G. Booz founded consulting practice; 1929 - James Allen joined; 1935 - Carl Hamilton joined.  

1915 - Frenchman, John Libarle established Lace House Linen Supply, Inc. in Petaluma, CA; did family laundry services (sheets, towels, clothing); delivered laundry in horse-drawn carriage; 1930s - Lucien Libarle (son) joined business; World War II - provided linen services to many ships, submarines which operated out of Mare Island; 1963 - Daniel Libarle (grandson) joined family business; 2011 - over 500 customers in Sonoma, Napa, San Francisco, Marin, Solano Counties.

1917 - Andrew Pansini saw need for "off-street parking" in downtown Los Angeles; founded Savoy Corporation; opened Savoy Auto Park, world's first parking lot, fee was 5¢ a day; 1942 - opened Savoy's Union Square Garage in San Francisco, world's first, largest, underground parking garage; 1958 - Andrew L. Pansini (son) invented world's first automatic pool cleaner, created Jandy Industries; 1964 - opened first Rain Tunnel Car Wash in San Francisco at Fisherman's Wharf, first operation of its kind west of Mississippi; 1972 - developed its first commercial office building with construction of Savoy Building in San Francisco at Fisherman's Wharf; 2000 - sold its land interest in Los Angeles in exchange for five office buildings in Petaluma; 2007 - owns, manages over $50,000,000 in commercial real estate in Northern California (9 buildings in San Francisco, Larkspur, Petaluma, Napa).

September 1918 - Walter L. Jacobs (22) opened car-rental operation in Chicago; started with dozen Model T Fords (repaired, repainted himself); 1923 - business generated annual revenues of about $1 million; acquired by John D. Hertz, President of Yellow Cab and Yellow Truck and Coach Manufacturing Company (Jacobs continued as chief operating officer); named Hertz Drive-Ur-Self System; [1926 - Yellow Cab Manufacturing Co. acquired by General Motors (became GM truck division); 1929 - Morris Markin bought 60% ownership in Yellow Cab (all of Hertz's holdings); 1953 - Hertz properties GMC acquired by Omnibus Corporation]; 1954 - name changed to The Hertz Corporation (Jacobs became Hertz's first President, served until retirement in 1960); 1967 - became subsidiary of RCA; 1985 - acquired by UAL; 1987 - acquired by Park Ridge Corporation, investor group affiliated with Ford Motor Co.; 1994 - Park Ridge investors acquired by Ford, Hertz became Ford subsidiary; March 9, 2001 - Ford reacquired outstanding 18.5% of Hertz' stock; became wholly owned subsidiary; December 22, 2005 - acquired by Clayton, Dubilier & Rice; The Carlyle Group, Merrill Lynch Private Global Equity. Walter L. Jacobs - The Hertz Corporation (

John D. Hertz - The Hertz Corporation (

February 1, 1925 - George S. May created George S. May Company in Chicago as problem-solving consultant to companies; first consulting assignment with Chicago Flexible Shaft Company, precursor of Sunbeam Corporation; first year billings of $10,000; 1928 - billings of $250,000; 1937 - billing topped $1 million; 1945 - billings of $6 million; shifted focus from industrial giants, company's primary clients, targeted small, medium-size businesses; 1950 - 500 employees, 98% of clients were businesses with between 50-500 employees; 1962 - Raymond Margolies appointed president; February 1, 1990 - Donald J. Fletcher named president; December 30, 2001 - Israel Kushnir succeeded as president; management systems based on sound business practices, with profit being first item of expense; September 3, 2002 - George S. May International Company registered "George S. May International Company" trademark first used in 1925 (Business management consulting services in the fields of human capital management; profit engineering; customer relations management; operations effectiveness; quality management and technology management).

1926 - James O. McKinsey left academic career as professor of accounting at University of Chicago, founded McKinsey & Co. to build firm that provided finance, budgeting services; quickly gained reputation for providing advice on organization and management issues.

1927 - Donald Shaw ('Buck') Freeman established Freeman Decorating Company in Des Moines, IA to service fairs, trade shows; parties, special events (had established New Idea Service Company in Iowa in 1923); 1947 - returned to convention, exposition business; 1955 - offices in Dallas, Des Moines, Omaha; 1963 - sales of $1 million; 1964 - Don Freeman (son) joined company; 1977 - six branch offices, 200 employees, $23 million in sales; 1980 - introduced ESOP; 1981 - acquired all branch offices of Greyhound Exposition east of Rocky Mountains; 1985 - Carrie Freeman (granddaughter) joined company; 1988 - opened Canadian division; 1992 - acquired Design Expositions in Las Vegas (first western region operations); 2001 - produced 100 of 200 largest trade shows; majority of expositions less than 200 show booths; 2004 - unified brand, incorporated all divisions under Freeman name; leading provider of integrated services for face-to-face marketing events.

1929 - Andrew Thomas Kearney joined James O. McKinsey's firm (founded 1926); 1935 - Tom Kearney named first partner, head of its first office in Chicago (McKinsey & Company was one of only firms that focused on management consulting for top level executives rather than specialized consulting in areas such as accounting, law); 1939 - McKinsey split (after McKinsey's death); A.T. Kearney continued to operate Chicago office, renamed McKinsey and Kearney; Marvin Bower, head of New York office, continued practice in New York, retained rights to name McKinsey & Company in all areas other than Midwest; 1947 - Bower purchased exclusive rights to name McKinsey & Company from Tom Kearney, who renamed his firm A.T. Kearney & Associates; April 1963 – A.T. Kearney & Company, Inc., incorporated; 1964 - Kearney opened first international office in Düsseldorf; 1972 – name changed to A.T. Kearney, Inc.; opened first Asian office in Tokyo; 1988 – biggest expansion in history of firm - 20 of 26 offices enlarged, relocated, opened since late 1985; named fifth-largest broad-based multidisciplined management consultancy in United States; surpassed $100 million in revenue; 1989 - 1,000 employees worldwide; 1993 – 10th straight year of double-digit growth; formed Global Business Policy Council, think tank; September 1995 - merged with EDS (became wholly-owned subsidiary), large technology consulting firm; 2000 employees worldwide; January 2006 - acquired from EDS in management buyout (90% of more than 170 A.T. Kearney officers from 26 countries participated in transaction as investors; Paul Laudicina as managing officer, chairman of the board.


1932 - George E. Phelps, employee of First Wisconsin Company, William H. Duff, of Commerce Clearing House, Inc., invested $125 each, formed partnership in Chicago "for the purpose of furnishing investment counsel to banks, insurance companies, and individuals"; concentrated counseling services on utility industry (Duff - sales, Phelps - analysis); 1994 - credit ratings business spun off (eventually purchased by Fitch Ratings); focused on investment banking, financial advisory businesses; November 2000 - 65% interest in Duff & Phelps, LLC acquired by Webster Financial Corporation, through newly formed subsidiary, Webster D&P Holdings, Inc.; 2004 - acquired by partnership consisting of management, investment banking boutique Stone Ridge Partners, investor group led by Lovell Minnick Partners LLC.

1936 - Ettore G. Steccone set up shop in garage at back of his house in Oakland, CA to manufacture, market squeegee innovation under name of 'New Deal Manufacturing Co., E. Steccone (used one blade instead of two, held in place by pair of clips rather than number of screws, created lighter tool, improved quality of rubber); 1938 - visited George Racenstein in New York, head of J. Racenstein Co., largest supplier of window-cleaning tools in U.S.; Racenstein refused to buy squeegee; Steccone bet Racenstein the finest hat in New York that Racenstein would order squeegees within month; gave squeegee to all fellow window cleaners, asked them to try it on job for one day - if tool was superior to anything currently used, order it from Racenstein (successful); July 12, 1938 - Ettore Steccone, of Oakland, CA, received a patent for a "Squeegee" (" provide a squeegee that is operative to remove liquids and dirt efficiently, within a wide range of angles and a wide range of pressures"); November, 1938 - licensed manufacture, sale of patented device to Morse-Starrett Products Co. subject to cancellation or disposal of previous contract with Dormeyer; December 3, 1938 - granted supplemental license to Morse-Starrett, indemnified company against all loss by reason of Dormeyer contract; turned over to plaintiff, at cost less depreciation, his dies, tools, material and equipment used in making of squeegees; gave his customers list to Morse-Starrett, retired from business; July 1939 - Morse-Starrett began to sell squeegees under 'Steccone' named, instead of 'New Deal' (impressed mark on metal handles of squeegees; Steccone had never registered his named as trademark or used his name in any form on squeegees prior to license agreements); October 31, 1940 - Circuit Court invalidated Steccone's patent for lack of novelty and for anticipation; November 13, 1940 - Morse-Starrett cancelled license agreement because of annulment of patent; December 9, 1941 - Ettore Steccone, of Oakland, CA, received a patent for a "Curved Surface Cleaner"; October 16, 1942 - Steccone demanded Morse-Starrett discontinue use of 'Steccone' on squeegees; 1945 - Steccone began manufacture, sale of squeegee again; October 25, 1949 - Morse-Starrett Products Co. won trade-mark infringement and unfair competition litigation against Ettore G. Steccone; January 11, 1950 - District Court determined that Morse-Starrett was entitled to use of mark "Steccone" as applied to squeegees, handles thereof; required Steccone to indicate on squeegees, their handles that they were not product of Morse-Starrett); early 1950s - moved into first real factory with five employees; June 15, 1953 - patent infringement judgment upheld by United States Court of Appeals Ninth Circuit); May 3, 1988 - Morse-Starrett Products Co. registered "Steccone" trademark first used January 1, 1939 (squeegees and parts thereof for windows washers); 2005 - Ettore Products Company produced three-quarters of squeegees used by professional window washers, 60% of squeegees bought by consumers; sales of about $40 million, 80 employees, manufacture about 150,000 squeegees/month.LLC.

Ettore Steccone - squeegees (

1934 - Name of Wireless Radio Inc. changed to Muzak (a la Kodak; created in October 1922 by North American Company, one of original Dow Jones Industrial Average stocks in May 1896, based on 1922 patent application by former U. S. Army Major General George Owen Squier for 'wired wireless' - new methods and apparatus for the reception of high frequency signals transmitted over lines or through space; September 6, 1927 - Squier, of Washington, DC, Joseph O. Mauborgne, of Chicago, IL, Louis Cohen, of Washington, DC, received a patent for "Electrical Signaling" ("...improvement in the method of and apparatus for receiving high frequency signals whether they are transmitted over lines or through space, as in the case of radio signals...facilitate the operation in the matter of 'tuning in' any particular signal"); first 1934 recoding performed by Sam Lanin's orchestra; began marketing audio service to hotels, restaurants in New York City (had tested service in homes in Lakewood, OH in 1930, couldn't compete with radio); April 9, 1935 - Wired Radio, Inc. registered "Muzak" trademark first used September 17, 1934 (radio and wired radio turners, radio and wired radio receiving sets and convertors); 1936 - marketed to factories, work areas; 1937 - S. Wyatt, J. Langdon, British industrial psychologists, published influential paper: "Fatigue and Boredom in Repetitive Work" (Medical Research Council Industrial Health Research Board Report 77, London, HMSO); 1938 - acquired by Warner Brothers (merged into Associated Music Publishers); 1939 - acquired by Waddill Hutchings, Alan Miller (founder of Rediffusion Ltd. in UK), William Benton (co-founder of Benton & Bowles advertising agency); 1941 - Benton acquired control for $100,000; virtual monopoly in field of background music for businesses (dish-based technology vs. multiple satellite use by alternative music delivery technologies); 1950s - world's biggest consumer of telephone lines; April 2008 - merged with DMX, Inc. (provided music design, full motion video, audio messaging, environmental scents to clients; Muzak LLC business music services reached more than 100 million persons/daily); February 10, 2009 - Muzak Holdings LLC filed for Chapter 11 bankruptcy.

George Owen Squier - Muzak (

1936 - Arthur Hooker began architectural practice in Muskegon, MI; 1952 - Kenneth Hooker (brother) joined firm; 1968 - Edgar DeJong joined Kenneth N. Hooker Associates in Muskegon; 1972 - DeJong named partner, name changed Hooker-DeJong Associates; 1994 - David Layman joined firm (named President in 2004).

1945 - Earl Hargrove began helping his father run Hargrove Inc., special-event company, from basement of Cheverly, MD home; 1949 - built floats for President Truman's inaugural parade; 1960s - expanded to trade shows; 1970s - expanded to custom exhibits; 2008 - business acquired by Carla (middle daughter), Tim McGill (son-in-law, began running trade show division in 1990s) for undisclosed price; firm's responsibilities for Inauguration broadened to audio, video production for official events; selected by Presidential Inaugural Committee for fifth time as general contractor, oversee all major events that come with swearing in of new president; only company to ever win the work; in charge of planning, executing all of official balls, parties, other events celebrating new president; provide floats for inaugural parade, decor for 10 official balls, prayer breakfast, three candlelight dinners, dozens of other yet-to-be-announced happenings, staging for myriad events at which president will appear; plan, execute logistics for additional 30 unofficial private parties, events; January 20, 2009 - 16th inauguration.

1946 - Henry and Leon Bloch founded United Business Company in Kansas City, MO with $5,000 loan; offered bookkeeping, other services to small businesses; Leon left business after few months; Richard (brother) joined company; January 1955 - advertised tax preparation service in Kansas City Star; January 25, 1955 - specialized in income tax return preparation, changed name to H&R Block Inc. ("Block" simpler, could be spelled phonetically); company grossed more than $20,000 in weeks (third of annual volume United Business Company had taken years to develop); 1956 - opened 7 offices; revenues tripled to more than $65,000; January 1957 - opened franchise offices in Columbia, MO, Topeka, KS; 1962 - 206 offices, nearly $800,000 in revenues; went public; 1978 - prepared more than one out of every nine tax returns filed in United States; 1982 - Richard Bloch sold his interest in company, gave up position as chairman; 1990s - speed of refund, refund anticipation loans drove client growth; 2003 - company filed 16.4 million returns electronically; 2007 - world's largest tax services company, served clients at more than 12,500 U.S. retail offices, through digital tax solutions.

Richard and Henry Bloch - H.&R. Block (

1946 – Warren Avis founded Avis-rent-a-Car at Willow Run Airport near Detroit with an $85,000 investment; first car rental operation located at an airport; 1950 - franchises in 75 cities; 1954 - franchises in 350 cities; acquired by Richard S. Robie for $8 million; 1956 - acquired by investment group led by Amoskeag Company; Avis, Inc. formed as formal holding company for company's related business interests; 1962 - acquired by investment banking firm, Lazard Freres & Company; 1963 - "We Try Harder" advertising, marketing campaign debuted; 1965 - acquired by ITT Corporation for $51 million; 1977 - acquired by Norton Simon, Inc. for $174 million; 1986 - acquired by Wesray Capital Corporation for $263 million plus assumption of debt; 1987 - acquired by Avis’s Employee Stock Ownership Plan (ESOP) for $750 million, plus assumption of debt; 1996 - acquired by HFS Incorporated, world’s largest franchiser of hotels, residential real estate brokerage offices; 2001 - Cendant acquired all outstanding shares of Avis Group Holdings it did not currently own in a transaction valued at $937 million; Avis Rent A Car System, Inc. became wholly owned subsidiary of Cendant; 2006 - structure, name changed to Avis Rent A Car System, LLC.

1948 - Aaron Scheinfeld, Elmer Winter (brother-in-law), opened Manpower, Inc., nation's first temporary employment service in Milwaukee, WI, as sideline to their law practice.

1957 - Jack Taylor founded Executive Leasing Company in St. Louis, MO with seven cars and hunch that customers would lease automobiles, 1962 - added rental car business division with fleet of 17 vehicles; started Car Sales division; 1969 - company renamed Enterprise (in honor of aircraft carrier aboard which Taylor served as decorated fighter pilot in World War II); 1970 - perceived best growth opportunities were with hometown renters, not airport travelers; 1974 - established "We'll Pick You Up" tradition; 1980 - company's fleet reached 6,000 rental vehicles; 1989 - name changed to Enterprise Rent-A-Car; more than 500 locations, more than 50,000 rental vehicles; 1992 - surpassed $1 billion in annual revenues, nearly 10,000 employees; 1994 - more than $2 billion in annual revenue, more than 250,000 rental vehicles; 2004 - more than 6,000 offices in U.S. (locations within 15 miles of 90 percent of the entire population), Canada, U.K., Ireland, Germany; 600,000 rental car, 135,000 Fleet Services vehicles in service; surpassed $7 billion in annual revenue.

 1958 – Bank of America launched BankAmericard in Fresno, CA (innovative "revolving credit" feature); 1970 - Visa incorporated in Delaware as National BankAmericard Inc. (NBI); 1974 - International Bankcard Company (IBANCO) formed to administer BankAmericard program internationally; 1976 - BankAmericard changed name to Visa; 1983 - launched global ATM network, provided 24-hour cash access to cardholders around world; 1997 - annual global sales volume reached $ trillion; 2001 - annual global sales volume reached $2 trillion; 2004 - global debit volume surpassed credit volume; 2007- completed corporate restructuring, created new global corporation, Visa Inc.; nation's largest electronic-payments processor ($5.2 billion in 2007 revenue, handles more than 44 billion transactions valued at more than $3.2 trillion).

1960 - Mark McCormack, Arnold Palmer shook hands on agreement that formed foundation of IMG and sports marketing, company dedicated to marketing, management of sport, leisure, lifestyle; 2004 - acquired by Forstmann Little for $750 million.

June 27, 1962 - Ross Perot founded EDS, incorporated  company with state of Texas for $1,000; chose Electronic Data Systems from potential names he scribbled on pledge envelope during service at Highland Park Presbyterian Church in Dallas; August 1962 -  Collins Radio in Cedar Rapids, Iowa, became  first customer; ompany flew computer tapes, data to Dallas for processing; February 1963 - five-year agreement with Frito Lay became IT industry’s first facilities-management agreement.

1965 - Frederick W. Smith, undergraduate at Yale University, wrote term paper about economic inadequacy of passenger routing systems used by most airfreight shippers; wrote of need for shippers to have system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts, electronics; June 1971 - Federal Express incorporated; August 1971 - bought controlling interest in Arkansas Aviation Sales (Little Rock, AR); April 17, 1973 - began operations with the launch of 14 small aircraft from Memphis International Airport; first night - delivered 186 packages to 25 U.S. cities from Rochester, NY to Miami, FL.

September 1970 - Paul Orfalea (nicknamed "Kinko" because of his kinky, curly hair) and Bradley Krause (24), student in graphic arts and photography class at Santa Barbara City College, opened printing shop near University of California, Santa Barbara; 100 square feet, single copier, offset press, film processing, small selection of stationery and school supplies; 1975 - 24 Kinko's stores; 1979 - 72 stores; customer base shifted from mostly academics to broad range of personal, business customers; mid-1990s - more than 800 stores; 1996 - Clayton, Dubilier & Rice invested; 1999 - more than 1,000 locations and 25,000 employees; February 2004 - acquired by FedEx for $2.4 billion; April 2004 - name changed to FedEx Kinko's Office and Print Services; more than 1,500 locations in 11 countries, 20,000 team members.

January 20, 1975 - William Morris agent Michael Ovitz left  agency he joined in 1968; founded a new agency; Creative Artists Agency; developed into most powerful firm in Hollywood.

1990 - Gary Hoover, Alta Campbell, Patrick Spain, Alan Chai started The Reference Press; 1991 - published first book "Hoover's Handbook 1991: Profiles of Over 500 Major Corporations"; partnered with Sony to create first electronic product: Hoover's Handbook Electronic Book for the Sony Data Discman (flopped); 1992 - first online distribution deals with LexisNexis, Bloomberg, AOL; signed additional distribution deals with CompuServe, Apple, Microsoft, AT&T; 1994 - Warner Books invested; firm launched Hoover's Online (HOL); featured both free advertiser-supported, for-pay premium access to Hoover's company information; 1996 - distributed information through more than 20 online, Web-based services; changed name to Hoover's, Inc.; 1997 - Infoseek, Media General invested in company; 1998 - signed first e-commerce deal with; 2002 - acquired by Dun & Bradstreet for $119 million.

November 7, 2007 - Visa agreed to pay $2.1 billion to American Express to settle damages related to 2004 antitrust lawsuit; claimed that Visa and MasterCard barred member banks from offering their customers credit cards which could be used on rival payment networks, in violation of antitrust law; believed to be largest amount ever paid to resolve antitrust violation.

(American Linen Supply), Leonard J. Arrrington (1991). From Small Beginnings: A History of the American Linen Supply Company and Its Successors and Affiliates (Salt Lake City, UT: Steiner Corporation, 243 p.).

(Avis), Robert Townsend (1970). Up the Organization (How To Stop the Corporation from Stifling People and Strangling Profits). (New York, NY: Knopf, 202 p.). CEO of Avis-Rent-A-Car (1962-1965). Management. 


Warren Avis - Avis Rent a Car ( 04_02/WarrenAvisAP2504_468x369.jpg)   April 25, 2007  Obituary - 2007/04/25/business/ 25avis.html?_r=1&ref= obituaries&oref=slogin

(Avis), Robert Townsend (1984). Further Up the Organization/How Groups of People Working Together for a Common Purpose Ought to Conduct Themselves for Fun and Profit. (New York, NY: Knopf, 254 p.). CEO of Avis-Rent-A-Car (1962-1965). Management; Organization. 

(Avis), Warren Avis (1986). Take a Chance To Be First: The Secrets of Entrepreneurial Success. (New York, NY: Macmillan, 222 p.). Founder, Avis-Rent-A-Car. Avis-Rent-A-Car System; Success in business.

(Bachrach), Doug Collins ; introduction by Arthur M. Schlesinger, Jr. (1992). Photographed by Bachrach: 125 Years of American Portraiture. (New York, NY: Rizzoli, 192 p.). Celebrities--United States--Portraits; Portrait photography--United States--History.

(H&R Block), Tom Bloch (2008). Stand for the Best: My Journey from CEO of H&R Block to Successful Inner-City School Teacher. (San Francisco, CA: Jossey-Bass, 246 p.). Former CEO H & R Block. Bloch, Thomas M.; Education, Urban--United States; Mathematics teachers--Missouri--Kansas City; Charter schools--Missouri--Kansas City; Teaching--Social aspects--United States; Career changes. Gave up security, status, pay (million dollars a year) of Fortune 100 CEO (son of founder of H&R Block, world's largest tax-preparation firms, nearly 20 million customers) in 1995; became math teacher at St. Francis Xavier, impoverished inner-city school in Kansas City; strategies to turn charter school around; winning strategies from teachers, valuable approaches for educating students, unique model of education for teachers working with inner-city students.

Tom Bloch - CEO to teacher ( user_ruqe_bf55baf9a.jpg?1255836262)

(Booz Allen & Hamilton), Jim Bowman (1984). Booz, Allen & Hamilton: Seventy Years of Client Service, 1914-1984. (New York, NY: Booz, Allen & Hamilton, 119 p.). Management Consulting, Booz, Allen & Hamilton.

(Booz Allen & Hamilton), Art Kleiner, Jim Bowman (2004). Booz Allen Hamilton: Helping Clients Envision the Future. (Old Saybrook, CT: Greenwich Pub. Group, Inc., 128 p.). Editor-In-Chief, strategy+business (Booz Allen Hamlton quarterly business magazine). Booz Allen Hamilton --History; Consulting firms --United States --History

(Brink's), R.A. Seng [and] J.V. Gilmour. (1959). Brink's, The Money Movers; The Story of a Century of Service. (Chicago, IL: Printed by the Lakeside Press, 128 p.). Brink's incorporated; Money--United States--Transportation.

(Budget Rent a Car System-Australia), Bob Ansett with Robert Pullan (1986). Bob Ansett, An Autobiography. (Hartwell, Vic.: J. Kerr, 221 p.). Ansett, Bob, 1933- ; Businesspeople--Australia--Biography.

(Carlyle Group), Dan Briody (2003). The Iron Triangle: Inside the Secret World of the Carlyle Group. (New York, NY: Wiley, 240 p.). Carlyle Group: Business and politics--United States; United States--Politics and government--2001-. 

(Caudill, Rowlett, Scott), Eds. Jonathan King and Philip Langdon ; foreword by Ronald Skaggs (2002). The CRS Team and the Business of Architecture. (College Station, TX: Texas A&M University Press,, 325 p.). Caudill, Rowlett, Scott--History; Architectural practice--United States--Management; Architectural services marketing--United States; Architecture--United States--Decision making; Group work in architecture; Architects--United States--Interviews.

(Cintas Corporation), Richard T. Farmer with William Holstein (2004). Rags to Riches: How Corporate Culture Spawned a Great Company. (Wilmington, OH: Orange Frazer Press, 244 p.). Founder (Cintas Corporation). Farmer, Richard T., 1934- ; Cintas Corporation--History; Uniforms--United States; Work clothes industry--United States.

(Communispond), Kevin R. Daley and Laura Daley-Caravella (2003). Talk Your Way to the Top: How To Address Any Audience Like Your Career Depends on It. (New York, NY: McGraw-Hill, 204 p.). Founder, CEO - Communispond Division of the Frontline Group. Business presentations; Public speaking. 

(Compugraphic Corporation), William W. Garth, IV (2001). Entrepreneur: A Biography of William W. Garth, Jr. and the Early History of Photocomposition. (Beverly, MA: W.W. Garth, 169 p.). Garth, William W. (William Willis), 1915-1975; Garth family; Printers--United States--Biography. 

(Creative Artists), Stephen Singular (1996). Power to Burn: Michael Ovitz and the New Business of Show Business. (Seacaucus, NJ: Carol Pub. Group, 224 p.). Ovitz, Michael; Creative Artists Agency--History; Theatrical agents--United States--Biography; Executives--United States--Biography; Theatrical agencies--United States--History.

(Creative Artists), Robert Slater (1997). Ovitz: The Inside Story of Hollywood's Most Controversial Power Broker. (New York, NY: McGraw-Hill, 360 p.). Ovitz, Michael; Theatrical agents--United States--Biography; Executives--United States--Biography.

(Cromwell, Truemper, Levy Parker & Woodsmall), John J. Truemper, Jr. (1985). A Century of Service, 1885-1985, at the Firm of Cromwell, Truemper, Levy, Parker & Woodsmall. (Little Rock, AR: August House, 119 p.). Cromwell, Truemper, Levy, Parker & Woodsmall--Anniversaries, etc.; Architectural firms--Arkansas--Anniversaries, etc.

(Dachser Logistics Company), Paul Erker (2008). The Dachser Logistics Company: Global Competition and the Strength of the Family Business. (New York, NY: Campus, 333 p.). Dachser Logistics Company. 1930 - Thomas Dachser established company in Kempten, Germany to improve logistics processes of customers, to increase profitability by redesigning logistics processes, improve costs position performance; 2007 - sales of Euro 3.5 billion (about RMB 37.7 billion), about 17,100 employees around world in global network of 297 branches.

(Davey Tree Expert Company), Robert E. Pfleger (1977). Green Leaves: A History of the Davey Tree Expert Company. (Chester, CT: Pequot Press, 194 p.). Davey Tree Expert Company, inc., Kent, Ohio -- History; Trees, Care of -- United States -- History.

(Dempsey Uniform & Linen Supply), Bernie Libster (2010). Soap in the Veins: 50 Years at Dempsey Uniform & Linen Supply. (Hasbrouck Heights, NJ p.). Dempsey Uniform & Linen Supply.

(DHL Iraq), Heyrick Bond Gunning (2004). Baghdad Business School: The Challenges of a War Zone Start Up. (London, UK: Eye Books, 256 p.). Business Consultant. Gunning, Heyrick Bond; Baghdad (Iraq)--Social life and customs; Iraq War--business; Business Services. 

(DoubleClick Inc.), Kevin O'Connor with Paul B. Brown (2003). The Map of Innovation: Creating Something Out of Nothing. (New York, NY: Crown Business, 226 p.). Chairman. DoubleClick, Inc.; Technological innovations Management; Creative ability in business; Strategic planning; Corporations Growth. 

(Dun & Bradstreet), Roy A. Foulke (1941). The Sinews of American Commerce. (New York, NY: Dun & Bradstreet, Inc., 418 p.). Credit--United States. Published by Dun & Bradstreet, inc., on the occasion of its 100th anniversary, 1841-1941.

Lewis Tappan - D&B ( projects/ftrials/amistad/AMI-TAP.JPG)

Robert Graham Dun - D&B (

John M. Bradstreet - D&B (

(Dun & Bradstreet), James D. Norris (1978). R. G. Dun & Co., 1841-1900: The Development of Credit-Reporting in the Nineteenth Century. (Westport, CT: Greenwood Press, 206 p.). R.G. Dun & Company.

(Dun & Bradstreet), J. Wilson Newman with Guyon Knight III (1996). For What Do We Labor?: A Life's Values from Childhood to Chairman of Dun & Bradstreet & Beyond: J. Wilson Newman's Autobiography. (Richmond, VA: Whetstone Ventures, 264 p.). Newman, J. Wilson; Dun and Bradstreet, Inc.; Businessmen--United States--Biography; Values.

(Edison Schools Inc.), Kenneth J. Saltman (2005). The Edison Schools: Corporate Schooling & the Assault on Public Education. (New York, NY: Routledge, 192 P.). Assistant Professor of Social and Cultural Foundations in Education (DePaul University). Edison Schools Inc.--Case studies; Privatization in education--United States--Case studies; Business education--United States--Case studies. 

(Edison Schools), Chris Whittle (2005). Crash Course: Imagining the Future of American Public Education. (New York, NY: Riverhead Books, 288 p.). Founder of Edison Schools (leading charter school company) and Channel One. Edison Schools Inc.; Privatization in education--United States; Public schools--United States. 

(EDS - founded 1962), Doron P. Levin (1989). Irreconcilable Differences: Ross Perot Versus General Motors. (Boston, MA: Little, Brown, 357 p.). Perot, H. Ross, 1930- ; General Motors Corporation; Electronic Data Systems Corporation; Consolidation and merger of corporations--United States--Case studies.

(EDS), Todd Mason (1990). Perot: An Unauthorized Biography. (Homewood, IL: Business One Irwin, 316 p.). Perot, H. Ross, 1930- ; Businessmen--United States--Biography.

(Enterprise Rent-A-Car), Stan Burns (1997). Exceeding Expectations: The Enterprise Rent-A-Car Story. (Lyme, CT: Greenwich Pub. Group, unpaged). Enterprise Rent-A-Car--History; Automobile leasing and renting--United States--History; Lease and rental services--United States--History.

Jack Taylor - Enterprise Rent-A-Car ( 2006/Q8FL.jpg)

(Enterprise Rent-A-Car), Kirk Kazanjian; foreword by Andrew C. Taylor (2007). Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach Us About Creating Lifetime Customers. (New York, NY: Currency Doubleday, 256 p.). Enterprise Rent-A-Car; Customer services--United States. How Enterprise consistently outperforms, outsmarts competition; philosophy: "Take care of your customers and employees first, and the profits will follow."

(Executive Recruiting), Allan J. Cox (1973). Confessions of a Corporate Headhunter. (New York, NY: Trident Press, 189 p.). Executives--Recruiting.

(Executive Recruiting), John Wareham (1980). Secrets of a Corporate Headhunter. (New York, NY: Atheneum, 280 p.). Executives.

(Executive Recruiting), John A. Byrne (1986). The Headhunters. (New York, NY: Macmillan, 280 p.). Journalist (Business Week). Executive Recruiting. A look at the culture and conduct of the largest international executive recruiting firms.

(Executive Recruiting), Lester Korn (1988). The Success Profile: A Leading Headhunter Tells You How To Get to the Top. (New York, NY: Simon & Schuster, 287 p.). Executive ability; Executives--Recruiting; Chief executive officers--Recruiting; Success in business; Corporate culture.

(Executive Recruiting), Stephanie Jones; foreword by Peter Parker (1989). The Headhunting Business. (Houndmills, Basingstoke, UK: Macmillan, 283 p.). Executives -- Great Britain -- Recruiting; Employment agencies -- Great Britain; Professional employees -- Great Britain -- Recruiting.

(Executive Recruiting), Joseph Daniel McCool (2008). Deciding Who Leads: How Executive Recruiters Drive, Direct, and Disrupt the Global Search for Leadership Talent. (Mountain View, CA: Davies-Black Pub., 232 p.). Executives--Recruiting; Executive search firms; Management. How, why executive recruiters are at center of simmering public scrutiny on corporate scandals, executive hiring, golden parachute deals, globalization, outsourcing, decreased executive tenure; how they influence compensation, workplace diversity, CEO succession, organizational performance, culture, profits, leadership.

(source: 2008 ExecuNet Executive Job Market Intelligence Report;  (

(Executive Recruiting), Bob Beaudine (2009). The Power of Who: You Already Know Everyone You Need To Know. (New York, NY: Center Street, 174 p.). President, CEO of Eastman & Beaudine. Success --Psychological aspects; Social networks. What really works in identifying what your dream in life is, how to get it; powerful network already established by interacting with people in daily lives.

(Farebrother), John Butland Smith (1999). Farebrother: A Property Business over Two Hundred Years, 1799-1999. (Stamford, UK: Shaun Tyas, 118 p.). Farebrother (Firm) -- History; Surveyors -- England -- London -- History -- 19th Century; Surveyors -- England -- London -- History -- 20th Century.

(FedEx), Robert A. Sigafoos with Roger R. Easson (1988). Absolutely Positively Overnight!: The Unofficial Corporate History of Federal Express. (Memphis, TN: St. Lukes Press, 190 p. [2nd ed.]). Federal Express Corporation; Express service--United States.

Frederick W. Smith







Frederick W. Smith - FedEx (

(FedEx), Vance H. Trimble (1993). Overnight Success: Federal Express and Frederick Smith, Its Renegade Creator (New York, NY: Crown, 342 p.). Smith, Fred, 1944- ; Federal Express Corporation--History; Businessmen--United States--Biography; Express service--United States--History.

(FedEx), Michael Basch (2002). Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. (Upper Saddle River, NJ: Prentice Hall PTR, 304 p.). Corporate culture; Organizational effectiveness; Quality of work life; Customer loyalty; Corporate culture--Case studies; Organizational effectiveness--Case studies.

(FedEx), Madan Birla (2005). FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition. (Hoboken, NJ: Wiley, 215 p.). 22-Year FedEx Employee; Managing Director and Preceptor in FedEx Leadership Institute. Federal Express Corporation--Management; Express service--Management.

(FedEx), Roger Frock (2006). Changing How the World Does Business: FedEx’s Incredible Journey to Success: The Inside Story. (San Francisco, CA: Berrett--Koehler, 250 p.). Federal Express Corporation--History; Express service--United States--History. Real-life hardships, hard-fought triumphs -  how FedEx overcame huge odds to become one of world's greatest success stories, changed way world does business.

(Fly Clean), Eddie Hinton as told to Lynne Washburn (1988). Locker Room to Boardroom: Super Bowl Player Eddie Hinton's Strategies for Tackling Life's Choices, Challenges, and Changes. (Sugar Land, TX: Candle Pub. Co., 183 p.). Founder (Fly Clean). Hinton, Eddie, 1947- ; Hinton, Eddie, 1947- ; Football players--United States--Biography; Businesspeople--United States--Biography; Football players; Businesspeople; African Americans--Biography. 

(Harlem Office Supply, Inc.), Dorothy Pitman Hughes (2000). Wake Up and Smell the Dollars! Whose Inner-City Is This Anyway!: One Woman's Struggle Against Sexism, Classism, Racism, Gentrification, and the Empowerment Zone. ( Phoenix, AZ: Amber Books, 214 p.). CEO of Harlem Office Supply, Inc. Hughes, Dorothy Pitman; African American business enterprises; Small business--United States; Enterprise zones; Women-owned business enterprises; African American businesspeople--Biography.  

(Herman Miller),  Hugh De Pree (1986). Business as Unusual: The People and Principles at Herman Miller (Zeeland, MI: Herman Miller, 197 p.). Herman Miller, Inc.--History; Furniture industry and trade--United States--History. 

(Herman Miller), Jeffrey L. Cruikshank and Clark Malcolm (1994). Herman Miller, Inc.: Buildings and Beliefs. (Washington, DC: American Institute of Architects Press, 159 p.). Journalist. Architectural Services Marketing, Corporate Image.

(Holabird & Roche), Robert Bruegmann (1997). The Architects and the City: Holabird & Roche of Chicago, 1880-1918. (Chicago, IL: University of Chicago Press, 540 p.). Chair of and Professor in the Department of Art History (University of Illinois at Chicago). Holabird & Roche(Chicago, Ill.); Chicago school of architecture (Movement); Architecture--Illinois--Chicago; Chicago (Ill.)--Buildings, structures, etc.

(Kaplan Educational Centers), Stanley H. Kaplan with Anne Farris (2001). Stanley H. Kaplan, Test Pilot: How I Broke Testing Barriers for Millions of Students and Caused a Sonic Boom in the Business of Education. (New York, NY: Simon & Schuster, 175 p.). Kaplan, Stanley H. (Stanley Henry), 1919- ; Kaplan Educational Centers (Firm : New York, N.Y.); Teachers--United States--Biography; Educational tests and measurements--United States.

(Kinko's), Paul Orfalea, Ann Marsh (2005). Copy This!: Lessons From A Hyperactive Dyslexic Who Turned A Bright Idea Into One Of America's Best Companies. (New York, NY: Workman Publishing Company, 248 p.). Founder, Kinko's Copies. Orfalea, Paul; Kinko's. 

(W. A. Krueger Company), Robert W. Wells and Robert A. Klaus (1974). We Have with Us Today; W. A. Krueger Co., 1934-1974. (Scottsdale, AZ: W. A. Krueger Co., 219 p.). Krueger (W. A.) Company; Scottsdale (Ariz.)--Imprints.

(Kwik-Kopy Corporation), Edited by Peggy Palmer (1981). An American Original: The Story of Kwik-Kopy Printing. (Houston, TX: D. Armstrong Co., 138 p.). Kwik-Kopy Corporation--History; Printing industry--United States--History; Printers--United States--Biography.

(Arthur D. Little, Inc. - founded 1886), E.J. Kahn, Jr. (1986). The Problem Solvers: A History of Arthur D. Little, Inc. (Boston, MA: Little, Brown, 234 p.). Arthur D. Little, Inc. -- History.

Arthur D. Little seated at desk Arthur D. Little (

(Management Consulting), John Micklethwait, Adrian Wooldridge (1996). The Witch Doctors: Making Sense of the Management Gurus. (New York, NY: Times Books, 369 p.). Business Editor. Management Editor (Economist). Industrial management; Comparative management. What happens over extended period when organizations have implemented various new management techniques. Winner 1996 Times/Booz Allen Hamilton Global Business Book Award on Strategy and Leadership.

(Management Consulting), Eileen C. Shapiro (1996). Fad Surfing in the Boardroom: Managing in the Age of Instant Answers. (Reading, MA: Addison-Wesley, 254 p.). Management.

(Management Consulting), James O'Shea and Charles Madigan (1997). Dangerous Company: The Consulting Powerhouses and the Businesses They Save and Ruin. (New York, NY: Times Business, 355 p.). Business consultants.

(Management Consulting), Stuart Crainer (1998). The Ultimate Book of Business Gurus: 110 Thinkers Who Really Made a Difference. (New York, NY: AMACOM, 314 p.). Management; Business; Executives; Business consultants.

(Management Consulting), Lewis Pinault (1999). Consulting Demons: Inside the Unscrupulous World of Global Corporate Consulting. (New York, NY: HarperBusiness, 288 p.). Ex-Boston Consulting Group, Gemini Consulting and Coopers & Lybrand. Business consultants; Business consultants--Professional ethics.

(Management Consulting), Chris Argyris (2000). Flawed Advice and the Management Trap: How Managers Can Know When They’re Getting Good Advice and When They’re Not. (New York, NY: Oxford University Press, 262 p.). James Bryant Conant Professor of Education and Organizational Behavior (Harvard Business School). Business consultants; Management; Error. How and why so much of today's business advice (on leadership, learning, change, employee commitment) is flawed, and how managers and executives can better evaluate advice given to their firms. 

(Management Consulting), David H. Maister, Charles H. Green and Robert M. Galford (2000). The Trusted Advisor. (New York, NY: Free Press, 240 p.). Business consultants.

(Management Consulting), Michael Ferguson (2002). The Rise of Management Consulting in Britain. (Burlington, VT: Ashgate, 289 p.). Management Consulting.

(Management Consulting), eds. Matthias Kipping and Lars Engwall (2002). Management Consulting: Emergence and Dynamics of a Knowledge Industry. (New York, NY: Oxford University Press, 267 p.). Business consultants.

(Management Consulting), David Craig (2005). Rip-Off! The Scandalous Inside Story of the Management Consulting Money Machine. (London, UK: Original Book Co., 32o p.). Pseudonym for Neil Glass (20 years in consulting). Business consultants; Business consultants--Professional ethics. 

(Management Consulting), Martin Kihn (2005). House of Lies: How Management Consultants Steal Your Watch and Then Tell You the Time: A True Story. (New York, NY: Warner Books, 288p.). Senior Associate (Booz Allen Hamilton). Business Consultants. 

(Management Consulting), Christopher D. McKenna (2006). The World's Newest Profession: Management Consulting in the Twentieth Century. (New York, NY: Cambridge University Press, 370 p.). University Lecturer in Management Studies (Said Business School), Fellow of Brasenose College (Oxford University). Business consultants--United States; Consulting firms--United States. How elite consulting firms expanded after U.S. regulatory changes in 1930s, changed giant corporations, nonprofits, state in 1950s, why became so influential in global economy after 1960.

(Management Consulting), Matthew Stewart (2009). The Management Myth: Management Consulting Past, Present, and Largely Bogus. (New York, NY: Norton, 304 p.). Former Management Consultant. Business consultants--United States; Consulting firms--United States. Critique of management philosophy (from Frederick Taylor to Tom Peters), underpinnings of contemporary fads in efficiency improvement, empowerment, strategy; how little consultants have really done for business of others while making killing for themselves.

(Manpower Inc.), Louise Hodgson (1969). Elmer L. Winter, The Manpower Man. (Minneapolis, MN: Denison, 184 p.). Winter, Elmer L.; Manpower, Inc.

(Manpower Inc.), Michael Grunelius (2003). Du Travail et des Hommes: l’Aventure de Manpower. (Paris, FR: Perrin, 207 p.). Grunelius, Michae¨l, 1929- ; Manpower, Inc.--History; Employment agencies--France; Temporary help services--France; Temporary employment--France; Businessmen--France--Biography; Entrepreneurship--France.

(Manpower Inc.), James D. Scheinfeld (2006). A History of Manpower, Inc., 1948-1976. (Shay Pub. LLC, 200 p.). Former Chief Operating Officer of Manpower, Inc. Manpower, Inc. --History --20th century; Temporary help services --History --20th century; Temporary help services --France --History --20th century; Employment agencies --History --20th century; Employment agencies --France --History --20th century. History of Manpower, Inc. from  idea in 1947, until acquired by Parker Pen.

(Thomas Manss & Company), Conway Lloyd Morgan (2008). Thomas Manss & Company: Designers, Narrators, Myth-makers, Fabulators and Tellers of Tales. (Ludwigsburg, Germany: Avedition, 168 p.). Manss, Thomas & Company; graphic design. Multidisciplinary design company of corporate identities, books, magazines, corporate literature, exhibitions, signage, new media.

(James Martin Associates), Andrew Crofts (1990). An Extraordinary Business: The Story of James Martin Associates. (New York, NY: McGraw-Hill, 183 p.). James Martin Associates; Information services industry--Great Britain; Business consultants--Great Britain.

(H. H. Martyn & Co.), Researched and Written by John Whitaker; foreword Sir Hugh Casson (1985). The Best: A History of H.H. Martyn & Co.: Carvers in Wood, Stone and Marble ... (Falmouth, UK: J. Whitaker, 360 p.). H.H. Martyn & Co. -- History; Great Britain Buildings Architecture Decorations Companies.

(McKim Mead & White), Leland M. Roth (1983). McKim, Mead & White, Architects. (New York, NY: Harper & Row, 441 p.). McKim, Mead & White; Architecture--United States--19th century.


Mead, McKim, White (

(McKim Mead & White), Richard Guy Wilson (1983). McKim, Mead & White, Architects. (New York, NY: Rizzoli, 238 p.). McKim, Mead & White; Architecture--United States--19th century; Architecture--United States--20th century.

(McKim Mead & White), Lawrence Wodehouse (1988). White of McKim, Mead, and White. (New York, NY: Garland, 294 p.). White, Stanford, 1853-1906 --Criticism and interpretation; McKim, Mead & White; Architecture--United States--19th century; Architecture--United States--20th century.

(McKim, Mead & White), Mosette Broderick (2010). Triumvirate : McKim, Mead & White: Art, Architecture, Scandal and Class in America’s Gilded Age. (New York, NY: Knopf, 640 p.). Director of the Urban Design and Architecture Studies Program and the Historical and Sustainable Architecture M.A. Program (New York University). McKim, Charles Follen, 1847-1909; Mead, William Rutherford, 1846-1928; White, Stanford, 1853-1906; McKim, Mead & White; Architects --United States --Biography; United States --Civilization --1865-1918; United States --Civilization --1918-1945. America in industrial transition: money and power, education of unsophisticated young country, coming of artists as accepted class in American society; Charles McKim, William Mead, Stanford White believed architecture could shape nation in transition; refined America’s idea of beauty, elevated its architectural practice, set standard on world’s stage; built houses for America’s greatest financiers and magnates, designed, built churches, built libraries, social clubs for gentlemen, railroad terminals.

(McKinsey), Ethan M. Rasiel (1999). The McKinsey Way: Using the Techniques of the World's Top Strategic Consultants to Help You and Your Business. (New York, NY: McGraw-Hill, 187 p.). McKinsey and Company; Business consultants; Industrial management.



(McKinsey), Ethan M. Rasiel and Paul N. Friga (2001). The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World's Top Strategic Consulting Firm. (Chicago, IL: McGraw-Hill. McKinsey and Company; Business consultants; Industrial management.

(McKinsey), Elizabeth Haas Edersheim (2004). McKinsey's Marvin Bower: Vision, Leadership, and the Creation of Management Consulting. (Hoboken, NJ: Wiley, 305 p.). Bower, Marvin, 1903- ; McKinsey and Company; Business consultants; Leadership; Management.

(Moody's Investors Service), John Moody (1933). The Long Road Home: An Autobiography. (New York, NY: Macmillan, 263 p.). Moody, John, 1868-1958.

John Moody - Moody's Investors Service ( wp-dyn/images/I6087-2004Nov22)

December 7, 2008 - Moody's went public in 2000, changed focus from low-margin ratings of relatively simple bonds to highly lucrative assessments of much more complex debt securities; rating structured finance (bundles of assets) became top source of revenue ($200,000 and $250,000 to rate $350 million mortgage pool vs. $50,000 in fees to rate municipal bond of similar size; operating margins averaged 53% between 2000-2007).


(William Morris Agency), Frank Rose (1995). The Agency: William Morris and the Hidden History of Show Business. (New York, NY: HarperBusiness, 532 p.). William Morris Agency--History; Theatrical agencies--United States--History; Performing arts--United States--History--20th century. 

(Muzak), Stephen H. Barnes (1988). Muzak, the Hidden Messages in Music: A Social Psychology of Culture. (Lewiston, NY: E. Mellen Press, 142 p.). Muzak (Trademark); Music, Influence of; Music --Psychological aspects; Music in the workplace.

(Muzak), Joseph Lanza (2004). Elevator Music: A Surreal History of Muzak, Easy-Listening, and Other Moodsong. (Ann Arbor, MI: University of Michigan Press, 344 p. [rev. expanded]). Music Historian. Muzak (Trademark); Environmental music --History and criticism; Music, Influence of; Music --Psychological aspects. Mood music - inheritor of long tradition of mood-altering music stretching to ancient Nero's fiddle, sirens of Odysseus; contemporary atmospheric music serves same purpose, inevitable background for media-dominated age.

(OPM Leasing), Stephen Fenichell (1985). Other People's Money: The Rise and Fall of OPM Leasing Services. (Garden City, NY: Doubleday, 305 p.). Computer Leases-Corrupt Practices, OPM Leasing Services.

(OPM Leasing), Robert P. Gandossy (1985). Bad Business: The OPM Scandal and the Seduction of the Establishment. (New York, NY: Basic Books, 262 p.). OPM Leasing Services; Computer leases--Corrupt practices--United States--Case studies.

(Pflueger Architects), Milton T. Pflueger (1985). Time and Tim Remembered: A Tradition of Bay Area Architecture: Pflueger Architects, Timothy, Milton, and John, the First Seventy-Five Years, 1908 to 1983. (San Francisco, CA: Pflueger Architects, 150 p.). Pflueger, Milton T. (Milton Theodore), 1907- ; Pflueger, Timothy Ludwig, 1892-1946; Pflueger, John, 1937- ; Pflueger Architects; Architects--California--San Francisco--Biography; Architectural firms--California--San Francisco Bay Area--Biography; Architecture--California--San Francisco--Biography; San Francisco (Calif.)--Biography. 

(Philips Design), Ed.Stefano Marzano (2006). Past Tense, Future Sense: Competing Through Creativity: 80 Years of Design at Philips. (Amsterdam, Netherlands: BIS, 773 p.). Design Leader for Data Systems and Telecommunication Products (Philips Design). Philips Design (Firm); Philips’ Gloeilampenfabrieken; Design, Industrial--Netherlands; Design, Industrial--Netherlands--History--20th century; Design, Industrial--Netherlands--History--21st century.

(Pinkerton's), Richard Wilmer Rowan (1931). The Pinkertons; A Detective Dynasty. (Boston, MA: Little, Brown, 350 p.). Pinkerton, Allan, 1819-1884; Pinkerton, William Allan, 1846-1923; Pinkerton, Robert, 1848-1907; Detective; Crime and criminals--United States.

Alan Pinkerton

Allen Pinkerton (

(Pinkerton's), James D. Horan and Howard Swiggett (1951). The Pinkerton Story. (New York, NY: Putnam, 366 p.). Pinkerton's National Detective Agency; Crime--United States.

(Pinkerton's), James D. Horan (1967). The Pinkertons; The Detective Dynasty that Made History. (New York, NY: Crown Publishers, 564 p.). Pinkerton's National Detective Agency; Private investigators--United States--History.

(Pinkerton's), Frank Morn (1982). "The Eye that Never Sleeps": A History of the Pinkerton National Detective Agency. (Bloomington, IN: Indiana University Press, 244 p.). Pinkerton's National Detective Agency; Police, Private -- United States -- History; Watchmen.

(Pinkerton's), James Mackay (1997). Allan Pinkerton: The First Private Eye. (New York, NY: Wiley, 256 p.). Pinkerton, Allan, 1819-1884; Pinkerton's National Detective Agency--History; Detectives--United States--Biography; Private investigators--United States--Biography.

(Pitney-Bowes), William Cahn (1961). The Story of Pitney-Bowes. (New York, NY: Harper, 262 p.). Pitney-Bowes, inc.; Postal service--Metered mail.

(ProServ), Donald Dell, John Boswell. Never Make the First Offer: (Except When You Should) Wisdom from a Master Dealmaker. (New York, NY: Portfolio Hardcover, 224 p.). Founder of ProServ. Deals. Deal making in high stakes world of professional athletics; one of first agents to represent athletes;  lessons: 1) never make the first offer; 2) business is emotional; 3) know your audience; 4) decide what’s important.

(Prostitution), Max Evans; introduction by Andrew Gullifor ; epilogue by Susan Berry (2002). Madam Millie: Bordellos from Silver City to Ketchikan. (Albuquerque, NM: University of New Mexico Press, 315 p.). Cusey, Mildred Clark; Prostitutes -- West (U.S.) -- Biography; Businesswomen -- West (U.S.) -- Biography; Prostitution -- West (U.S.).

(Railway Express Agency), Klink Garrett with Toby Smith (2003). Ten Turtles to Tucumcari: A Personal History of the Railway Express Agency. (Albuquerque, NM: University of New Mexico Press, 172 p.). Railway Express Agency--History; Express service--United States--History.

(Ratcliff Architects), Woodruff Minor (2006). The Architecture of Ratcliff. (Berkeley, CA: Heyday Books, 160 p.). Ratcliff Architects; Radcliffe family; Architecture--California--San Francisco Bay Area--20th century. Three generations of one company’s architects have left significant imprint on West Coast design.

(Reynolds and Reynolds), Richard H. Grant, Jr. and Teri E. Denlinger (1994). Freewheeling: 80 Years of Observations by the Patriarch of Reynolds and Reynolds. (Dayton, OH: Landfall Press, 188 p.). Grant, Richard H., 1913- ; Reynolds and Reynolds Company; Businessmen--United States--Biography.

(Savoy Corporation), Mary Elizabeth Pansini La Haye (1988). It Started with a Nickel. (Newport Beach, CA: Nickel Publications, 107 p.). Pansini, Andrew, 1891-1958; Automobile parking--United States--History; Businesspeople--United States--Biography. 

(Sawyer Miller), James Harding (2008). Alpha Dogs: The Americans Who Turned Political Spin Into a Global Business. (New York, NY: Farrar, Straus, and Giroux,, 272 p.). Business and City Editor at The Times in London. Sawyer Miller (Firm)--History; Sawyer Miller (Firm)--Biography; Political consultants--United States--History--20th century; Media consultants--United States--History--20th century; Political consultants--United States--Biography; Media consultants--United States--Biography; Public relations and politics--United States--History--20th century; Political campaigns--United States--History--20th century; Campaign management--United States--History--20th century; Globalization--Case studies. Short-lived, enormously influential campaign business, backroom strategists on every presidential contest from Richard Nixon to George W. Bush; invented an American-style political campaigning, exported it.

(ServiceMaster Company), C. William Pollard (1996). The Soul of the Firm. (New York, NY: HarperBusiness, 176 p.). Former CEO, ServiceMaster. ServiceMaster Company--Management--Case studies; Management--Biblical teaching; Business--Religious aspects--Christianity. 

(ServiceMaster Company), C. William Pollard (2006). Serving Two Masters? Reflections on God and Profit. (New York, NY: Collins, 288 p.). Former CEO, ServiceMaster. Business--Religious aspects--Christianity; Business ethics; Leadership--Religious aspects--Christianity; Organizational effectiveness; Organizational behavior--Religious aspects--Christianity. 48 reflections from remarks delivered to board of directors during author's 27 years at company.

(SRDS), Kenneth H. Myers, II (1968). SRDS: The National Authority Serving the Media-Buying Function, 1919-1964. (Evanston, IL: Northwestern University Press, 335 p.). Standard Rate & Data Service.

(Standard & Poor's), Alfred D. Chandler, Jr. (1956). Henry Varnum Poor, Business Editor, Analyst, and Reformer. (Cambridge, MA: Harvard University Press, 362 p.). Poor, Henry Varnum, 1812-1905; Railroads--United States--History.

(Stanford Research Institute), Weldon B. Gibson (1980). SRI, The Founding Years: A Significant Step at the Golden Time. (Los Altos, CA: Publishing Services Center, 212 p.). Stanford Research Institute--History.

--- (1986). SRI, The Take-Off Days: The Right Moves at the Right Times. (Los Altos, CA: Pub. Services Center, 213 p.). Stanford Research Institute--History.

(Stern Stewart & Co.), Joel M. Stern with Irwin Ross (2003). Against the Grain: How To Succeed in Business by Peddling Heresy. (Hoboken, NJ: Wiley, 221 p.). Founder, Stern Stewart & Co. Economic value added; Corporations--Valuation; Capital investments--Decision making; Managerial economics. 

(Stott & Sons), Roger N. Holden (1998). Stott & Sons: Architects of the Lancashire Cotton Mill. (Lancaster, UK: Carnegie Pub., 262 p.). Stott & Sons; Industrial archaeology --England --Lancashire; Architecture, Industrial --England --Lancashire; Textile factories --England --Lancashire --History --19th century.

(Think Tanks - Brookings origins to 1916), Charles B. Saunders, Jr. (1966). The Brookings Institution; A Fifty Year History. (Washington, DC: The Institution, 118 p.). Brookings Institution--History.

(Think Tanks), Paul Dickson (1971). Think Tanks. (New York, NY: Atheneum, 369 p.). Research--United States.

(Think Tanks), James Allen Smith (1991). Brookings at Seventy-Five. (Washington, DC: The Institution, 236 p.). Brookings Institution--History; Policy sciences--Research--United States--History.

(Think Tanks), Donald T. Critchlow (1985). The Brookings Institution, 1916-1952: Expertise and the Public Interest in a Democratic Society. (DeKalb, IL: Northern Illinois University Press, 247 p.). Brookings Institution--History.

(Think Tanks), James Allen Smith (1991). The Idea Brokers: Think Tanks and the Rise of the New Policy Elite. (New York, NY: Free Press, 313 p.). Government consultants--United States; Policy scientists--United States; Research institutes--United States.

(University of Phoenix), John Sperling (2000). Rebel with a Cause: The Entrepreneur Who Created the University of Phoenix and the For-Profit Revolution in Higher Education. (New York, NY: Wiley, 265 p.). Founder (University of Phoenix). Sperling, John G.; University of Phoenix--History; Businesspeople--United States--Biography; Education, Higher--Economic aspects--United States--Case studies.

(UPS), Mike Brewster and Frederick Dalzell (2007). Driving Change: The UPS Approach to Business. (New York, NY: Hyperion, 289 p.). Business Journalist; Partner in The Winthrop Group. United Parcel Service--History; Express service--United States; Globalization--Economic aspects--United States. From saloon basement to $47 billion company. Key insights: 1) constructive dissatisfaction; 2) culture as competitive advantage; 3) managing competition; 4) inner workings of worldport (global express hub in Louisville, KY);  5) accomplishing transformation.

Jim Casey






Jim Casey - founder UPS (

(UPS), Deepa Kumar (2007). Outside the Box: Corporate Media, Globalization, and the UPS Strike. (Urbana, IL: University of Illinois Press, 264 p.). Assistant Professor, Journalism and Media Studies (Rutgers University). United Parcel Service--History; International Brotherhood of Teamsters, Chauffeurs, Warehousemen and Helpers of America--History; United Parcel Service Strike, 1997; Mass media--Political aspects--United States; Globalization--Economic aspects--United States. Fall 1997 - 185,000 united Parcel Service (UPS) workers across United States walked off their jobs; in-depth study of media representation of major labor struggle.

(UPS), Greg Niemann (2007). Big Brown: The Untold Story of UPS. (San Francisco, CA: Jossey-Bass, 272 p.). Retired UPS Driver and Publications Editor. United Parcel Service; Express service--United States. Rags-to-riches story of reclusive UPS founder Jim Casey and the world's largest package delivery company; how small messenger service became a business giant. 

(Wackenhut Corporation), John Minahan (1994). The Quiet American: A Biography of George R. Wackenhut. (Westport, CT: International Publishing Group, 795 p.). Wackenhut, George R. (George Russell), 1919- ; Wackenhut Corporation--Employees--Biography; Private security services--United States--Employees--Biography; Businesspeople--United States--Biography.

(Weddings), Vicki Howard (2006). Brides, Inc.: American Weddings and the Business of Tradition. (Philadelphia, PA: University of Pennsylvania Press, 288 p.). Teaches History (Hartwick College). Weddings--history; Weddings--commerce; Weddings--traditions; Bridal services. Origins and development of a $70 billion American industry.

(Weddings), Rebecca Mead (2007). One Perfect Day: The Selling of the American Wedding. (New York, NY: Penguin Press, 256 p.). Staff Writer (The New Yorker). Weddings--history; Weddings--commerce; Weddings--traditions; Bridal services. Wedding 'event' has become momentous occasion, shaped by commerce, marketing, religious observance, familial expectation. $160-billion industry; psychology behind expense, stress, folly associated with typical American wedding. 

(Wipro Corp.), Edited by Rahul Singhal (2002). The IT Man of India, Azim Hashim Premji: Life & Times of Azim Hashim Premji. (New Delhi, India: Pentagon Paperbacks, 148 p.). Premji, Azim Hashim, 1945- ; Wipro Corp. (India)--History; Businessmen--India--Biography; Computer software industry--India--History.

(Wipro Corp.), Steve Hamm (2006). Bangalore Tiger: How Indian Tech Upstart Wipro Is Rewriting the Rules of Global Competition. (New York, NY: McGraw-Hill, 288 p.). BusinessWeek. Wipro Corp. (India); High technology services industries--India; Information technology--India; Customer services--India; Business logistics--India. Practices, core values which catapulted this small company into worldwide market leader in 5 years. 

(Womens Business), Wendy McCarthy (2000). Don't Fence Me In. (New York, NY: Random House, 292 p.). Executive Director of Women's Business, Corporate Good Works and McCarthy Management P/L. McCarthy, Wendy; Feminists -- Australia -- Biography; Businesswomen -- Australia -- Biography.

Stephen R. Barley and Gideon Kunda (2004). Gurus, Hired Guns, and Warm Bodies: Itinerant Experts in a Knowledge Economy. (Princeton, NJ: Princeton University Press, 342 p.). Charles M. Pigott Professor of Management Science and Engineering, Co-Director of the Center for Work, Technology and Organization at (Stanford University School of Engineering); Associate Professor in the Department of Labor Studies (Tel Aviv University). Information services industry--Employees--United States--Case studies; Information technology--Employees--United States--Case studies; Electronic data processing consultants--United States--Case studies; Independent contractors--United States--Case studies; Self-employed--United States--Case studies; Temporary employees--United States--Case studies; Part-time employment--United States--Case studies. Contracting and the people who do it.

Gary A. Berg (2005). Lessons from the Edge: For-Profit and Nontraditional Higher Education in America. (Westport, CT: Praeger, 214 p.). Dean, California State University, Channel Islands. Education, Higher--Economic aspects--United States; Private universities and colleges--Economic aspects--United States; Public universities and colleges--Economic aspects--United States; For-profit universities and colleges--United States. 

Jonathan Black (2006). Yes You Can!: Behind the Hype and Hustle of the Motivation Biz. (New York, NY: Bloomsbury, 228 p.). Former Managing Editor of Playboy. Motivation (Psychology); Motivational speakers; Public speaking. World of professional public speakers - hustling, encouragement, shameless self-promotion, moving self-effacement.

Larry Cuban (2004). The Blackboard and the Bottom Line: Why Schools Can't Be Businesses. (Cambridge, MA: Harvard University Press, 253 p.). Business and education--United States; Public schools--United States; Educational change--United States.

Erin Hatton (2011). The Temp Economy: From Kelly Girls to Permatemps in Postwar America. (Philadelphia, PA: Temple University Press, 212 p.). Assistant Professor in the Sociology Department (SUNY Buffalo). Temporary employment -- United States; United States -- Economic policy -- 21st century. Industry leaders invented "Kelly Girl," exploited 1950s gender stereotypes to justify low wages, minimal benefits, chronic job insecurity; selling human"business machines" in 1970s, "permatemps" in 1990s - temp industry relentlessly portrayed workers as profit-busting liabilities that hurt companies' bottom lines even in boom times; campaigns legitimized widespread use of temps, laid cultural groundwork for new corporate ethos of ruthless cost cutting, mass layoffs.

David M. Henkin (2006). The Postal Age: The Emergence of Modern Communications in Nineteenth-Century America. (Chicago, IL: University Of Chicago Press, 221 p.). Associate Professor of History (University of California, Berkeley). Postal service--United States--History--19th century; Communication--Social aspects--United States. Burgeoning antebellum postal network initiated major cultural shifts during nineteenth century, laid foundation for interconnectedness that now defines world of telecommunications. 

William R. Hunt (1990). Front-Page Detective: William J. Burns and the Detective Profession, 1880-1930. (Bowling Green, OH: Bowling Green State University Popular Press, 222 p.). Burns, William J., 1861-1932; Private investigators--United States--Biography.

Walter Kiechel III (2010). The Lords of Strategy: The Secret Intellectual History of the New Corporate World. (Boston, MA, Harvard Business Press 320 p.). Editorial Director of Harvard Business Publishing (former managing editor at Fortune magazine). Business planning. Fifty years ago - businesses made plans without understanding underlying dynamics of competition, costs, customers; 1960s - four mavericks instigated profound shift in business thinking, invented corporate strategy, set in motion modern, multibillion-dollar consulting industry:how these iconoclasts, organizations they led revolutionized thinking about business, changed soul of corporation, transformed work.

Charles Luckman (1988). Twice in a Lifetime: From Soap to Skyscrapers. (New York, NY: Norton, 416 p.). Luckman, Charles, 1909- ; Businessmen--United States--Biography; Architects--United States--Biography; United States--Biography.

Lewis Mandell (1990). The Credit Card Industry: A History. (Boston, MA: Twayne Publishers, 176 p.). Credit cards--United States--History; Consumer credit--United States--History.

Rowena Olegario (2006). A Culture of Credit: Embedding Trust and Transparency in American Business. (Cambridge, MA: Harvard University Press, 288 p.). Assistant Professor of History (Vanderbilt University). Commercial credit--United States--History--19th century; Mercantile system--United States--History--19th century; Corporate image--United States--History--19th century. How 18th century business people solved problem of whom to trust, how they determined who was deserving of credit, and for how much; business system based largely on information circulating through personal networks became dependent on more formalized methods and institutions.

Steven F. Wilson (2006). Learning on the Job: When Business Takes on Public Schools. (Cambridge, MA: Harvard University Press, 448 p.). Senior Fellow at the John F. Kennedy School of Government (Harvard University); Founder and CEO of Advantage Schools. Privatization in education--United States; Public schools--United States--Administration. Promise of private involvement in public schooling. 


Business History Links

Emily Post Institute: About Us: Emily Post                                           

Biography of writer and etiquette expert Emily Post. "After publication in 1922, her book, 'Etiquette,' topped the nonfiction bestseller list, and the phrase 'according to Emily Post' soon entered our language as the last word on the subject of social conduct." Accompanied by photos. From the institute created by Emily Post in 1946.


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